Object First, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter.
We are looking for a detail-oriented Operations Analyst to help ensure the accuracy, reliability, and efficiency of our operational processes across Customer Operations, Finance, and internal business functions. In this role, you will work with large datasets, build reports and dashboards, investigate anomalies, support customer onboarding, and collaborate closely with Engineering, Sales, Finance, Marketing, and other cross-functional teams.
What You'll Do
Customer Operations
- Support customer onboarding and operational processes.
- Maintain accurate customer and account information.
- Investigate and resolve operational issues and data discrepancies.
- Collaborate with internal teams to ensure a seamless customer experience.
- Respond to customer inquiries and provide operational support when needed.
Operations
- Monitor operational processes and system performance.
- Analyze data to identify trends, issues, and opportunities for improvement.
- Create, maintain, and enhance reports and dashboards to support business decisions.
- Investigate operational anomalies and coordinate with cross-functional teams to resolve them.
- Contribute to process improvements that increase efficiency and data quality.
Finance
- Support operational aspects of billing and invoicing processes.
- Validate data accuracy and assist with resolving billing-related discrepancies.
- Collaborate with Finance and other stakeholders to improve operational workflows.
Marketing
- Provide operational support for Marketing initiatives and cross-functional projects as needed.
What You'll Bring
- Advanced SQL skills, including experience with BigQuery.
- Strong experience building reports and dashboards using Metabase, Microsoft Power BI, or similar BI platforms.
- Strong analytical skills with experience investigating data anomalies and inconsistencies.
- Experience working with operational databases, monitoring tools, alerts, and system logs.
- Knowledge of data validation, deduplication, domain matching, and ownership verification.
- Understanding of billing validation and invoice reconciliation processes.
- Advanced proficiency with Microsoft Excel and/or Google Sheets.
- Experience using Jira or other ticketing systems.
- Strong attention to detail and structured problem-solving approach.
- Excellent written and verbal communication skills with both customers and internal stakeholders.
- Experience working across multiple teams and departments.
- Understanding of GDPR and personal data handling best practices.
- Ability to work independently, prioritize tasks, and take ownership.
- English proficiency at B2 level or higher.
Nice To Have
- Basic Python scripting.
- Familiarity with REST APIs.
Why Join Object First
- An exciting opportunity with a global, high-growth IT company.
- Paid annual leave in accordance with local regulations.
- Employer pension contribution via PPK.
- Comprehensive medical coverage & sport benefits.
- Remote work options.
- Modern work equipment is provided.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
Equal Opportunity & Data Privacy
Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process.
Make an Impact with Us
If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.
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