Location:USARemote Status: Fully Remote (#LI-Remote)
LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.
Position Overview
As an Enterprise Account Executive, you will be a key driver of growth within our North American Enterprise Sales organization, responsible for acquiring some of the largest and most recognizable brands in the United States. This is a true hunter role focused on opening new doors, creating opportunities where none exist, and leading complex enterprise sales cycles from initial engagement through close.
You will serve as a trusted advisor to senior business and technology leaders, helping organizations transform how they engage with customers through AI-powered customer experiences. Your primary objective is to consistently exceed revenue targets by building executive relationships, uncovering strategic business initiatives, and positioning LivePerson’s Conversational AI platform as a catalyst for measurable business outcomes. Reporting to the Director of Sales, this role sits within our Field Sales organization and plays a critical role in accelerating LivePerson’s growth across the US enterprise market.
You Will: Key Responsibilities & Impact
Strategic Sales & Territory Leadership:
- Own and execute a strategic territory plan focused exclusively on acquiring net-new enterprise customers and creating new business opportunities within a defined target market.
- Build and maintain a robust pipeline through proactive prospecting, executive outreach, relationship building, partner engagement, and targeted outbound sales strategies.
- Lead complex, multi-stakeholder sales cycles from initial engagement through close, navigating technical, operational, financial, and executive buying committees to secure transformational new business.
- Consistently achieve and exceed annual revenue targets by generating qualified pipeline, creating demand, and winning new enterprise logos.
Executive Engagement & Value Positioning:
- Develop relationships with executive decision-makers across Customer Experience, Contact Center Operations, IT, Digital, Marketing, and Sales organizations.
- Engage C-level stakeholders with compelling business cases that connect AI-driven transformation initiatives to measurable financial and operational outcomes.
- Position LivePerson as a strategic business partner by leveraging industry expertise, competitive insights, and a consultative, value-based sales approach.
- Utilize the MEDDPICC framework to effectively qualify opportunities, manage complex deal cycles, and deliver accurate forecasting.
Cross-Functional Collaboration:
- Operate as the CEO of your territory, coordinating internal stakeholders across Business Development, Solutions Consulting, Product, Marketing, Legal, and Professional Services to drive successful outcomes.
- Partner closely with Customer Success and Product teams to ensure customer feedback, market trends, and competitive intelligence inform future innovation.
- Champion customer needs internally while maintaining momentum throughout the sales process and ensuring an exceptional buying experience.
You Have: Required Skills & Qualifications
Professional Experience & Education:
- 6+ years of quota-carrying sales experience, including at least 4+ years selling complex enterprise software solutions into large organizations.
- Demonstrated success acquiring net-new enterprise customers and consistently exceeding quota in highly competitive markets.
- Experience selling SaaS, AI, Customer Experience (CX), Contact Center, CCaaS, BPO, or adjacent enterprise technology solutions.
- Strong background in strategic, value-based selling, including executive-level discovery, business case development, and multi-threaded account engagement.
- Bachelor's Degree or equivalent experience.
Technical & Operational Expertise:
- Strong understanding of enterprise technology trends, digital transformation initiatives, and the growing impact of AI on customer engagement.
- Ability to confidently engage both business and technical audiences, translating complex technology into business value.
- Highly disciplined in pipeline management, account planning, forecasting, and CRM hygiene.
- Experience navigating long, complex sales cycles involving multiple stakeholders, procurement teams, and executive decision-makers.
The base salary range for this role will be between $140,000 - $160,000 USD. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications.
Our Benefits & Perks
We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.
🏥 Health & Wellbeing
- Medical, Dental, and Vision Insurance: Comprehensive plans to support your health needs.
Wellness Resources: Access to wellbeing resources and programs including our EAP plan.Health & Mental Support: Access a confidential and free Employee Assistance Program (EAP), providing professional counseling.
💰 Financial Security & Growth
- 401(k) Retirement Plan: To help you plan for your financial future by offering both the plan and a 4% employer match (100% match on the first 3% contribution and 50% match on the next 2% contribution)
HSA & FSA Plans: To help you plan for health related expenses on a pre-tax basis
- Employee Stock Purchase Program (ESPP): Participate and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.
- Additional Insurances: Basic and supplemental life insurance, Accidental Death & Dismemberment (AD&D) insurance, long-term and short-term disability insurance coverage, legal plan, identity theft protection plan, and critical illness supplemental insurance.
- Development: Access to internal professional development resources.
👨👩👧👦 Time Away & Family Support
- Flexible Paid Time Off (PTO): Discretionary PTO package for flexible days off with manager approval.
- Paid Public Holidays.
- Generous Parental Leave Policy: Including maternity/paternity support and fertility services.
💻 Workplace Flexibility
- Remote-First Model: This role is fully remote (#LI-Remote), offering excellent work-life balance and flexibility. We also maintain dedicated WeWork space for those who wish to meet colleagues or collaborate in person.
Why You’ll Love Working Here
As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.
Belonging at LivePerson: Equal Opportunity Employer
We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer (EOE). We believe that diverse perspectives drive innovation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by US Federal, State, or Local law.
Accessibility Commitment
LivePerson is dedicated to the accessibility needs of our applicants and employees. We provide reasonable accommodations to job applicants with disabilities. Applicants who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
Important Candidate Notice
The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information. The phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.
Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.comemail address. LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information, and other related banking information. If you have any questions and or concerns, please feel free to contactrecruiting-lp@liveperson.com
