Business Analyst Semi Senior (CX Conversacional)

Coforge is hiring a Mid Business Analyst focused on Microsoft Power Platform. The role requires at least 3 years of experience in process improvement/modeling and 3 years developing end-to-end solutions with Power Apps, Power Automate, Dataverse and Power BI. Responsibilities include AS-IS/TO-BE process design, implementing automations and conversational copilots with Copilot Studio, integrating with APIs/SharePoint/SQL Server/Azure, and ensuring governance, security and documentation.

Twilio is hiring a Program Manager to build and run a new Carrier Operations & Governance function: designing operating models, authoring runbooks, implementing processes/tools/controls, driving cross-functional governance, and owning day-to-day RTB cadences and reporting. The role is remote in Canada (Ontario, British Columbia, or Alberta) and requires 5+ years in management consulting or as a Program Manager/Chief of Staff in telecom, RevOps, or strategy & operations, with strong analytical and program execution skills.

Responsible for leading QMS Complaints implementation workstreams, analyzing customer processes and requirements, managing stakeholder communications, and guiding adoption of Veeva Vault and industry best practices. Requires 8+ years in GMP systems ownership or software consulting, 5+ years in medical device complaints management, and knowledge of FDA, EU MDR/IVDR, ISO 13485/14971, and related regulations.

Role requires 3–4 years as a Business Analyst or Functional Analyst, experience in digital Customer Experience and conversational design for chatbots/virtual assistants, functional understanding of NLP/NLU and Generative AI, SQL and Azure familiarity, process modeling with BPMN, producing user stories/use cases, and working in Agile teams. Modality: hybrid (office attendance 2–4 times/month).

Tide is hiring a senior Head of FP&A to act as the finance business partner to Product & Engineering, Member Ops, Risk & Fraud, and Enablement leaders. The role (10+ years' experience expected) owns fraud loss P&L, capacity and workforce modelling, vendor and commercial reviews, budgeting and efficiency targets, and builds CFO-level investment cases while working closely with Data Engineering, Treasury and Collections.

The role is responsible for timely and accurate monthly commission calculations (including SPIFFs and LOA/SDR commissions) using Xactly Incent and spreadsheet models, administering commission plan documents and MBOs, performing audits to ensure data integrity, supporting the global sales roster, retrieving and analyzing data via Google Sheets/Excel/Salesforce/Tableau, and collaborating with People, Sales Operations, Revenue Operations, and Payroll to implement and automate processes. Requires 3–5 years' experience in sales compensation and analysis; role is based in Bangalore with rotating shift coverage supporting US and EMEA hours.

Senior Analyst on the Risk Analytics team responsible for end-to-end risk controls for ATO and scam prevention, defining risk metrics, building reporting frameworks, conducting data-driven investigations and partnering with Product, Engineering, and Data Science. Requires 6+ years in risk (2+ years focused on ATO/scams) and experience with SQL, Python, and BI/visualization tools.

Responsible for managing monthly and quarterly sales commission processes and administering complex commission plans in Xactly. Duties include data validation, reconciliation, reporting, partnering with Payroll and Sales Operations, documenting processes, and implementing automation and AI-enabled solutions to improve commission operations. This role is 100% remote within the United States.

Senior BSA focused on Configure, Price, Quote (CPQ) and Salesforce: document and analyze CPQ workflows, translate requirements into technical specifications, facilitate business–IT communication, lead stakeholder meetings and UAT, identify defects, and support validation of solutions. Role expects 5+ years in business systems analysis, 3+ years with CPQ, and 2+ years on the Salesforce platform.

Lead end-to-end project workstreams for life sciences customers, solve complex problems using Veeva data and software, mentor Associate Consultants, and contribute to business development and internal IP creation. Role focuses on transforming operating models, driving organizational change, and measuring business value across Clinical, Pharmacovigilance and Regulatory domains. Work Anywhere role based in Hyderabad, India.