About Integrated Specialty Coverages
Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market.
Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners.
Job Summary
The System Administrator is a hands-on, technical role that owns the day-to-day administration, security, performance, and reliability of our Microsoft Azure environment, with a heavy emphasis on Azure Virtual Desktop (AVD) and FSLogix profile management. They must have an excellent understanding of IT infrastructure (both cloud and on-premise) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. They must also be forward thinking with a high degree of customer focus and they must possess strong analytical skills with demonstrated problem-solving ability. They must also have a proven ability to handle multiple priorities with limited supervision and possess a high level of discipline while remaining flexible.
As we transition away from a Managed Service Provider (MSP) model in order to manage our Azure environment internally, this role is central to that transition and will be responsible for our Azure environment once operations are brought in-house — leading knowledge transfer from the MSP, documenting and standing up internal processes and runbooks, and then operating and continuously improving the environment as its primary administrator.
Position Responsibilities
- Serve as the primary administrator and technical owner of our Microsoft Azure environment, including subscriptions, resource groups, RBAC/IAM, tagging and governance, cost management, and capacity planning
- Lead the transition of Azure operations from our Managed Service Provider to internal management, including knowledge transfer, tenant and administrative access handoff, documentation, runbooks, and establishing internal operational processes
- Design, deploy, and administer Azure Virtual Desktop, including host pools, session hosts, application groups, workspaces, FSLogix profile containers, golden image lifecycle, and autoscale/scaling plans
- Administer and tune FSLogix profile and Office containers, including container storage on Azure Files/Azure NetApp Files, permissions, redirections and exclusions, and remediation of container corruption, bloat, and profile performance issues
- Administer Azure infrastructure services: virtual machines, storage accounts, networking (VNets, NSGs, VPN/ExpressRoute, DNS), backup and disaster recovery, and monitoring/alerting via Azure Monitor and Log Analytics
- Windows Active Directory/Entra ID (Azure Active Directory) administration, including directory synchronization, Conditional Access, MFA, group policy, and Intune/endpoint policy
- O365/email administration
- Manage patching, updates, and image maintenance across servers, endpoints, and AVD session hosts
- Automate recurring administrative tasks and deployments using PowerShell and Azure-native tooling
- Maintain accurate documentation, diagrams, and configuration baselines for the Azure environment
- Provide senior-level escalation support for helpdesk tickets and end-user issues across multiple locations and remote users
- Establish/enhance IT Operations policies and standards
- Manage hardware inventory
- Assist with IT functionality of facilities management.
- Manage technical service agreements as well as third party vendors.
- Manage website hosting for external facing sites
- Provide IT support for cyber security
Minimum Qualifications
- Bachelor's degree or applicable certifications in IT related field; Microsoft Azure certifications (AZ-104, AZ-140) strongly preferred
- 5+ years of experience in IT Infrastructure/Operations or systems administration
- 3+ years of hands-on Microsoft Azure administration in a production environment
- Extensive hands-on Azure Virtual Desktop experience, including host pool and session host design and troubleshooting, image management (Azure Compute Gallery), application delivery, user session management, and scaling
- Demonstrated FSLogix expertise, including profile and Office container configuration, container storage design and permissions, redirections/exclusions, and diagnosing profile load, corruption, and performance problems
- Experience insourcing an environment from a Managed Service Provider, or comparable experience taking operational ownership of a previously outsourced environment, is a strong plus
- Expertise in the following specialized areas: Microsoft Administration (server and desktop), Active Directory and Entra ID administration, O365 administration
- PowerShell scripting and automation experience; familiarity with infrastructure-as-code (Bicep/ARM/Terraform) a plus
- Advanced Troubleshooting skills in a multi-user environment
- Understanding and hands on experience with networking, TCP/IP protocols, firewall and switch configurations
- Ability to remotely manage and provide IT support for multiple locations and remote users
- Experience in setting up and configuring helpdesk ticketing systems
- Experience with Computer Facilities maintenance/ Data Cabling / Server Rooms
- Experience communicating verbally and in writing with peers, management, and vendors
- Experience with documentation and asset inventory management
- Experience with cyber/information security
- Proven ability to work successfully with limited supervision
The starting annual pay scale for this position is listed below. Actual starting pay will be based on factors such as skills, qualifications, training, and experience. In addition, the company offers comprehensive benefits including medical, dental and vision insurance, 401(k) plan with match, paid time off, and other benefits.
ISC's salary ranges are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
Benefits of Working at ISC
- Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Addition Wealth Financial Wellness Program
- Various Time Off Programs
- 11 company paid holidays
Applicants may contact the ISC HR department via e-mail or phone to request and arrange for an accommodation that will allow the applicant to successfully complete the application process. Applicants needing assistance may request accommodation at any time. Please contact ISC at HR@ISCMGA.com or 760-599-7242.
ISC believes in creating long-term relationships by being responsive and relevant and by consistently delivering value to our community of customers. Specifically, we focus on attracting, developing, and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude, and fostering a collaborative and mutually supportive environment.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, gender identity, sexual orientation, marital status, medical condition, genetic information, mental or physical disability, military or veteran status, or any other characteristic protected by local, state, or Federal law.
**Must be legally authorized to work in the United States.**
**ISC participates in the Federal E-Verify program**
You will be redirected to the company website to complete your application.
