Technical Account Consultant - IT & Platform

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

This is Rippling's first-of-its-kind hybrid TAC role, combining IT expertise as the primary skill set with Platform reporting and data capabilities as the secondary skill set.

The Technical Account Consultant (TAC) is responsible for helping both internal and external stakeholders drive value through Rippling's IT products and features. As an IT & Platform TAC you will partner with our largest customers (US and Global) to understand their requirements and guide/train them to adopt our Apps, Devices, Identity, and Inventory Management Solutions - while also bringing expertise in reporting, data, and analytics to drive additional customer value.

What you will do

• Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their workflows
• Project manage - Work with a variety of teams internally and externally to execute on each engagement and help customers understand and optimize their use of Rippling
• Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
• Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling

What you will need

• Primary Skill Set (IT)
• • A passion and curiosity for all things related to IT
  • 3+ years of experience managing an IT setup at a company, helping customers implement IT products, or selling IT solutions. This role requires a strong understanding of the below:
  • MDM, Identity Management solutions, or other IT-related solutions. Familiarity with other IT products such as Google, Azure, and Okta.
  • Enthusiasm for helping customers and colleagues
  • Ruthless prioritization and time management
  • Master project/task manager – you never drop the ball
  • Ability to explain complex scenarios in simple, clear written and verbal communications
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Interest in actively working with product and engineering teams
  • Plus: Experience in a support capacity with a Managed Service Provider (MSP) or Internal IT staff member
  • Plus: Familiarity with admin consoles of email providers and business applications (Google, M365, Slack, Zoom, etc.)
• Secondary Skill Set, preferred but not required (Platform - Reporting & Data)
• • Preferred but not required: 2+ years of experience building reports, working within data, and enabling customers with reporting needs
  • Ability to expertly build and understand all data sets within reports, and work proficiently in spreadsheets (e.g., pivot tables)
  • Ability to provide insights on best practices for data management and advocate thoughtfully for customers' data needs

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + variable + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Please note that we are not able to hire candidates in tier 1 locations (San Francisco Bay Area or New York Metropolitan Area) at this time.

In addition to the compensation below, this role is eligible for a 10% variable, paid annually.