The High Touch Implementation Specialist will run 12-15 concurrent 4–8 week implementations, defining scope, aligning stakeholders, and delivering onboarding outcomes. The role requires extensive implementation and project management experience in B2B SaaS, technical proficiency with multi-module systems and data models, change management skills, and up to ~10% travel for customer engagements.

The Implementation Specialist is responsible for managing and executing multiple complex implementation and onboarding projects concurrently, working directly with strategic enterprise customers to deliver implementation plans, integrations, change management, and best-practice guidance. The role is remote (US and Canada), requires strong technical proficiency with configurable B2B SaaS products, cross-functional collaboration, and up to <10% travel for customer engagements.

Manage and execute complex, configurable B2B SaaS implementations and onboarding projects for Strategic/Enterprise customers. Work remotely with cross-functional teams and customer stakeholders to deliver implementation plans, integrations, change management, process improvements, and ensure timely time-to-value.

Ashby is hiring Product Support Specialists for APAC to own complex SaaS troubleshooting from first report through resolution, communicate technical issues clearly to different audiences, and work on projects (e.g., enablement, workflow automation) that improve the support function. Roles require handling integrations, deep product workflows, B2B customer tickets, and working one weekend day in exchange for a weekday off.

Individual contributor on the Customer Success Strategy & Operations team responsible for designing and implementing processes, segmentation, onboarding, health scoring, and KPIs. Partners with CS leadership, RevOps, Finance, Sales, and Product to deliver reporting, capacity planning, and data-driven recommendations to optimize customer health, retention, and revenue.

Build and own Ashby’s Workforce Management function: forecasting, capacity modeling, global schedule design, SLA-focused coverage planning, dashboards and insights, and cross-functional partnership with Support leadership and operations. Role emphasizes analytical modeling, scenario planning, and people-centered workforce decisions.

Ashby is hiring a Staff Product Designer to work remotely (US/Canada). The role requires 10+ years of product design experience (majority in desktop SaaS). Responsibilities include owning large product features end-to-end, improving IA/navigation/interaction/UI, consolidating and building the design system, producing Figma artifacts, and writing specification documents for stakeholder alignment. The position emphasizes independent design judgment, collaboration with engineers and PMs, occasional user interviews, and operating in a low-meeting, high-autonomy environment.

Ashby is hiring an Account Executive to sell its talent-acquisition software to startups (up to ~100 employees) in the Americas East territory. The role requires managing a high-volume pipeline (15+ opportunities), executing outbound prospecting, running product demonstrations, maintaining CRM data, and collaborating with the sales team. Minimum requirement: 2+ years of full-cycle SaaS sales experience.

Ashby is hiring Product Support Specialists across Europe to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, escalations, and customer communication. The role requires working one weekend day (Tue–Sat or Sun–Thu schedules), participating in team projects (e.g., workflow automation, enablement), and will include a structured onboarding and multi-stage interview process.

Ashby is hiring a Staff Platform Engineer (also listed as Site Reliability Engineer) to own end-to-end infrastructure and developer experience work for a rapidly growing hiring-software product. Responsibilities include building infrastructure-as-code, improving deployment strategies (canaries, feature flags), defining SLOs/SLIs, implementing event-driven/data warehouse infrastructure, and improving monitoring and guardrails for customer data. Tech stack references: TypeScript, Node.js, React, Apollo GraphQL, Postgres, Redis, Datadog, Sentry, and AWS. Role is based in the United Kingdom (multiple cities listed).

Ashby is hiring a Staff Product Engineer based in Canada (remote). The role owns substantial product areas and requires end-to-end delivery: researching competitors, writing product specs, building wireframes, prototyping, and implementing features across the stack. The team uses TypeScript, React, GraphQL, Node.js, Postgres, Redis, CI/CD, and AI-assisted developer tooling. The company meets in person at least twice yearly.

Ashby is hiring a Staff Design Engineer in the United Kingdom to design and implement UI/UX at scale and contribute to the company design system. The role expects strong visual design and engineering skills (minimum proficiency with TypeScript, React, and CSS) and involves building composable components, wireframing, prototyping, and shipping features used by a large user base. The team’s tech stack includes TypeScript, React, GraphQL, Node.js, Postgres, and Redis. The posting describes the interview process (intro, technical/design screens, deep dive) and highlights rapid shipping, ownership of end-to-end projects, and collaboration with product and design.

Senior-level Design Engineer role focused on both high-quality visual design and technical implementation. You will expand and maintain the design system, design and implement UI/UX at scale, and collaborate with product and engineering (TypeScript/React/GraphQL/Node.js/Postgres/Redis stack). The role is based in the EU (multiple countries listed) and the product reaches large numbers of users.

Ashby is hiring a staff Platform Engineer / SRE to own and improve platform infrastructure and developer experience. The role involves infrastructure-as-code, scaling systems, Kubernetes debugging, CI/CD, on-call incident response, SLO/SLI implementation, data and event-driven infrastructure, and building guardrails for security and privacy. Tech mentioned: TypeScript, Node.js, Postgres, Redis, AWS, Datadog, and Sentry.

Ashby is hiring a Senior Product Engineer (full‑stack) based in the UK (Manchester, Oxford, London, Cambridge). The role owns large product areas end‑to‑end—researching problems, writing product specs, wireframing, and implementing features such as automated interview scheduling and a declarative filter system. Tech stack: TypeScript (frontend & backend), React, GraphQL API, Node.js, Postgres, Redis. Interview process includes a hiring manager screen, a live pairing technical screen in the codebase, and three non‑coding interviews focused on product thinking, technical design, and infrastructure. Benefits mentioned: competitive salary and equity, unlimited PTO, minimum 12 weeks paid parental leave, equipment budget, education budget, and health insurance (US and supplemental internationally).

Ashby is hiring a Staff Product Engineer (full-stack) in the United Kingdom. The role involves end-to-end ownership of large product areas: researching competitors, writing product specs, building wireframes, prototyping, and implementing features using a stack that includes TypeScript, React, GraphQL, Node.js, Postgres, and Redis. The posting describes a minimal-process, high-ownership engineering culture and an interview process with pairing in the real codebase and product/design-focused interviews.

Ashby seeks a Staff Software Engineer (Product Engineering) to take ownership of large product areas and ship end-to-end features. The role expects full-stack work (frontend and backend), product spec and design involvement, and collaboration across engineering, product, and design. Tech stack examples: TypeScript, React, GraphQL, Node.js, Postgres, Redis. The role is open to candidates in multiple European countries and includes occasional in-person meetups.

Ashby is hiring a Senior Product Engineer (full-stack) for the EU who will take ownership of large product areas and deliver end-to-end projects: research, write product specs, wireframe, prototype and implement. The role emphasizes product thinking, ownership, and collaboration (pair programming), and lists a tech stack including TypeScript, React, GraphQL, Node.js, Postgres and Redis. The position is EU-focused with in-person meetups at least twice a year.

Join Ashby’s North America support team as a remote Product Support Specialist (US & Canada). The role requires owning complex B2B SaaS troubleshooting from report through resolution, handling integrations, reproducing ambiguous behavior, communicating with varied audiences, and contributing to projects (e.g., technical enablement, workflow automation). The schedule includes one weekend day in exchange for a weekday (Tuesday–Saturday or Sunday–Thursday).

Ashby is hiring a Product Support Specialist for Australia (APAC). The role involves day-to-day customer-facing technical support for a complex SaaS product, handling troubleshooting of integrations and configuration issues, reproducing ambiguous behavior, communicating with varied audiences, and working on projects like synthesizing engineering work and building workflow automation. Candidates should have B2B support experience across company sizes and strong technical problem-solving and communication skills.