Frontline role supporting current and prospective Virta members through live chat, email, and outbound phone; troubleshoot issues, escalate concerns, and meet internal quality, response time, and productivity metrics. Requires 1–3 years of direct customer‑facing experience, comfort with digital tools (preferably Zendesk), flexibility for varied shifts, and adherence to HIPAA and Virta policies. Compensation listed at $22/hr.

Lead a LATAM Customer Support team for Twilio's Voice Segment Platform Applications (VSPA), focusing on operational KPIs (CSAT, Time To Solve, SLA adherence), people management, escalations, and support process improvements. Requires 10+ years relevant experience (minimum 4+ years people management) and strong technical knowledge including Java, SQL, RESTful APIs, cloud solutions, and experience with tools such as Zendesk, Tableau, and Looker.

Provide chat, email, and video support for Rippling's Scheduling and Attendance product, troubleshoot SaaS issues, document interactions using tools like Confluence, Jira, Salesforce and HubSpot, and work scheduled shifts (including some weekends) between 7:00 AM–7:00 PM CST. Requires 1–4 years of SaaS customer support experience and a bachelor's degree.

Responsible for handling high-touch escalated consumer cases and investigations, coordinating with internal and external stakeholders (Legal, Compliance, Financial Institutions, law enforcement, courts), managing tickets and reporting (Remedy, Horizon), performing fraud investigations, maintaining training/materials and portal content, and ensuring compliance with PIPEDA. Remote role based in Ontario; requires 3+ years' relevant experience and fluency in French.

Twilio is hiring a Technical Support Engineer on the Onboarding and Compliance Support team to provide live and written customer support, guide customers through compliance processes, investigate and prevent fraudulent activity, and resolve account suspensions. The role requires at least 1 year of experience in compliance/fraud/abuse case handling, fluency in English, technical proficiency with Windows and macOS, and availability for rotational shift work covering APAC or EMEA hours. The position is remote and based in India.

Storyblok is hiring a Senior Customer Success Specialist to own a portfolio of customers across Germany, Austria, and the UK. Responsibilities include relationship building, troubleshooting minor technical issues, surfacing product feedback, supporting operational tasks and leading Customer Success projects. Role is remote, requires fluent German and excellent English, ~2–3 years of relevant experience, and demonstrated AI literacy.

Act as primary contact for clients of a global wealth-tech broker, handling inquiries across email, live chat and phone within SLAs, coordinating with internal teams on complex issues, contributing to documentation and FAQs, and maintaining strong client relationships. Requires experience in financial markets or brokerage and professional-level English.

Lead and develop a remote client services team for a global prime broker, owning workload, coverage and cross-functional collaboration. Define and enforce service standards and playbooks, handle incident management, convert support queues into actionable insights, and work with Service Design on system optimisation. Requires 3+ years in prime brokerage or similar financial markets exposure and proven people-management experience.

Work remotely reporting to the Marketing Director to build frameworks for satisfaction metrics, gather and analyze client feedback, manage escalations and vulnerable-client welfare, improve key customer touchpoints (registration, funding, withdrawals, reporting), and recommend experience improvements based on market trends and stakeholder collaboration.

Concierge Specialist IV (senior) on Coinbase's Customer Experience team based in London (hybrid). Owns end-to-end relationships for highest-value clients, leads resolution of complex escalations with Product/Engineering/Compliance, drives onboarding and product adoption, mentors junior agents, and supports on-call escalations. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in Mandarin and English, and familiarity with derivatives; annual base salary range £52,920–£58,800.

The Concierge Specialist IV will own a portfolio of Coinbase's highest-value customers as their primary point of contact, lead resolution of complex cross-functional issues, drive onboarding and adoption (including staking and Coinbase One), mentor junior Concierge agents, and surface customer feedback to improve processes. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; CISI IOC certification is required or can be obtained.

Remote (US) role providing technical customer support for payroll integrations on Rippling's platform. Responsibilities include troubleshooting API connectivity, GL sync and journal entry issues, documenting cases in CRM, and collaborating with Product and Engineering. Requires 2+ years technical customer support experience in SaaS, hands-on experience with APIs/integrations or payroll, and strong English communication skills.

Granicus seeks a Customer Success Consultant to act as a strategic advisor for a portfolio of public-sector customers, driving adoption of its SaaS solutions, developing Success Plans, conducting quarterly strategic reviews, supporting budget planning, and identifying expansion opportunities. Role requires strong consultative and analytical skills, experience with CRM tools (Salesforce preferred), 3–5+ years in customer success/account management/consulting, and willingness to travel up to 25%. Salary range stated: USD 60,600–73,000 per year.

Remote contact-center role supporting Millwork customers and store teams via phone and online. Responsibilities include qualifying customers, consultative selling, using an online configurator, generating leads and warm transfers, vendor and store follow-up, order status and payment processing. Minimum 3 years relevant experience; pay noted at $18.00/hour for specified US locales.

Remote (US) role managing AMER Technical Support Engineering within a global follow-the-sun organization. Own the L2/L3 escalation boundary, escalation workflows, tooling (including AI/LLM-assisted triage), metrics, and handoffs; coach and develop engineers; collaborate with product and engineering on escalations. Requires 4+ years managing technical support or software engineers and strong Linux/container/Kubernetes technical credibility. Salary range: $140,000–$165,000 USD/year.

Thorn is hiring a remote (US-based) Support Engineer to guide customers through onboarding, troubleshoot technical issues, operate as a technical advocate, maintain documentation, and participate in on-call rotations. The role works cross-functionally with Product, Engineering, Data Science, UX, Account Managers, and Sales. Compensation is estimated at $63,000 - $101,200/year.

The Concierge Specialist IV will serve as a senior subject matter expert and primary contact for a portfolio of high-value Coinbase customers, resolving complex escalations, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and partnering cross-functionally with Product, Engineering, Compliance, and Operations. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in Tamil, and current or prior CMS 6A license.

Role based in Bulgaria (Tide) focused on calling and converting app sign-ups into full members, walking prospects through onboarding, troubleshooting documentation/KYC issues, and upselling products. Native-level German (spoken and written) is required. Salary range €17,600–€19,800 gross per year and standard company benefits listed in the vacancy.

The role supports cloud billing and invoicing processes including account reconciliations, handling customer billing disputes, processing return authorizations and credit memos in NetSuite, light collections and chargeback submissions, and generating reconciliation reports. Requires 3+ years in billing or related financial operations, proficiency with Excel and basic SQL, experience with case management systems, and collaboration with support, legal, order ops and engineering teams.

Serve as a senior subject matter expert and primary contact for Coinbase's highest-value customers. Own complex, escalated issue resolution cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, and surface feedback to improve processes and retention. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in English and Cantonese, and familiarity with derivatives and CRM/support tooling.