The Personalized Support Expert 2 provides 24x7x365 technical support for top-tier customers, troubleshooting REST APIs and cloud solutions, working with TAMs, filing reproducible bugs (JIRA), and using ticketing tools such as Zendesk. Requires 3+ years in a client-facing technical role, fluent English, experience with SLAs (<=3 hours), strong prioritization and time-management skills, and may require irregular shifts and occasional travel. Desired skills include Twilio product exposure, JIRA/Confluence/Airtable, network troubleshooting, Wireshark/PCAP and telecom (SIP/PBX) experience.

The role is a Senior Complaints Analyst based in Hyderabad, India, handling UK member and non-member complaints. Responsibilities include investigating complaints, ensuring responses meet FCA/FOS/TCF/Consumer Duty requirements, performing root cause analysis, drafting compliant final response letters, supporting vulnerable customers, and collaborating with internal teams.

Provide end-to-end ownership of customer issues for Ramp’s payments and finance products, triaging and troubleshooting across payments, bank linking, accounting syncs and card programs. The role requires experience with customer support tools (Zendesk, Slack), active use of AI tooling, strong escalation management, clear communication, and willingness to work a 40-hour shift schedule including evenings/weekends as part of UK overnight coverage.

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment at Replit's SoHo NYC office. Responsibilities include troubleshooting MacBook hardware/software, Google Workspace and Slack support, conference room AV maintenance, onboarding/offboarding, endpoint management using MDM (Kandji preferred), and documenting incidents in an ITSM platform. Requires 1+ years of IT support experience and willingness to work onsite at least four days per week.

Twilio is hiring a Fast Track Operations/Onboarding Specialist 2 to provide personalized A2P onboarding, manage onboarding SLAs and credits, provide compliance guidance, engage directly with customers (via calls, Slack, ServiceNow), and collaborate with account and operations teams. Role is remote, based in Colombia, requires rotational shifts (8:00am–5:00pm Bogota time), occasional travel, and a minimum of 2 years' relevant experience.

Provide billing support for Rippling services and third-party apps (invoices, payments, refunds, credits, reseller billing, PEO/EOR billing), collaborate with Product/Finance/Legal/PEO teams, document cases in CRM, and act as a product expert. Requires a bachelor's degree, 1–4 years of SaaS customer support experience, and strong English communication skills. Base pay listed for US: $22.19–$23.49.

Provide frontline support through Zendesk, maintain and enhance automated client journeys, monitor customer health metrics, manage escalations and complex client needs, run client product demos, and collaborate with Product, Operations, Sales, and Clinical Care to drive SMB program adoption and retention. Requires 2+ years in a support/client support role, East Coast (Eastern Time) based, and does not offer immigration sponsorship.

Responsible for reviewing and adjudicating complex and sensitive medical claims per plan guidelines, applying medical necessity rules, verifying eligibility, identifying payment discrepancies, and performing claim rework calculations. Acts as a subject matter expert by coaching and mentoring team members, handling escalations, and conducting outbound calls to obtain required information. Requires a minimum of 18 months of medical claim processing experience with a health insurance payor or third-party administrator.

Member Engagement Coordinator (remote) responsible for making high-volume outbound calls using an automatic dialer to offer, explain, and schedule free in-home or virtual health evaluations for Medicare Advantage and Medicaid members. Role requires meeting daily productivity and quality targets, following approved scripts, handling appointments and escalations, and adhering to HIPAA. Paid 10-day training, full-time, requires 1+ year call center experience (or 2+ years general work experience) and reliable home internet.

Veeva Ostro seeks a Junior Consumer Support Navigator to handle inbound and outbound webchat and telephonic consumer inquiries for life sciences clients, document interactions, identify/escalate priority issues, and follow client-approved FAQs and reporting guidelines. Role averages 17–25 hours/week (must be available up to 20 hours/week and evenings until 8:00pm EST) and requires active LPN licensure; Spanish is a plus. Base pay listed at $22–$28 per hour.

Tide is hiring a Social Media Support Specialist to handle member queries and feedback in German and English across social and review channels. The role involves frontline customer service, community management, content creation, root cause analysis, and collaboration with PR, Marketing, Product and Content teams. Position requires at least 1 year handling social media/review platform queries and experience with tools such as Kustomer, GSuite and Jira.

Talent-pipelining role for a French- and English-speaking customer support representative based in South Africa (remote). Responsibilities include managing inbound calls and emails, translating and reviewing documents, using CRM systems, resolving complaints, and meeting service and call-handling metrics. Candidates must be fluent in French and English and have a valid South African work permit and a fibre-ready home connection.

Prezi is hiring interns based in Hungary (remote) for a 3-month fixed-term internship (possible extension to 6 months). Responsibilities include supporting Prezi users, collaborating with the support team to improve workflows, and gaining experience with operations and industry tools. Requires active student status in Hungary and fluent English; tech-savviness with Windows, Mac, and Google Suite is expected.

Lead CX Operations as a business partner to Head of Support and CX to identify bottlenecks, implement scalable process and AI/automation solutions, synthesize support insights for cross-functional alignment, and own planning, forecasting, and budgeting. Requires 8+ years in operations/strategy for customer-facing functions, strong data/BI and stakeholder management skills, and experience with Salesforce, Zendesk, or comparable platforms.

Join Tide's Collections team in Bulgaria as a Customer Support Analyst with fluent French and English. You will manage arrears in line with Collections policies, develop repayment plans, document actions and reports, and handle varied member conversations across the collections process.

Provide primary phone and email support to Red Hat enterprise customers with a focus on Japanese customers; diagnose and resolve non-technical inquiries, document solutions in the knowledge base, coordinate with internal teams, and work proactively in a remote APAC team. Requires native-level Japanese, strong English, and a minimum of 3 years customer service experience; Mandarin skills and Linux experience are advantageous.

Provide technical support for Sonatype products: debug and troubleshoot incidents, reproduce defects, create actionable issues for engineering, replicate customer deployment environments (Docker, AWS, Azure, Kubernetes), contribute to knowledge base and diagnostic tools, and respond to customers via cases, email, chat and phone. Requires strong Java reading skills, experience with REST APIs, Linux, SQL (PostgreSQL), networking (TLS/SSL), scripting (Python, Bash, TypeScript), and cloud/container platforms.

Owns collections operations for delinquent and high-risk small business and commercial accounts, balancing customer ability to pay with Ramp's risk appetite. Responsibilities include outbound/inbound communication, negotiating payment plans, reconciling payments, using and building tools to manage a portfolio, and meeting team KPIs and SLAs. Minimum 3 years' experience in collections, recoveries, or credit risk operations is required.

Deliver fast, expert technical support to Replit's highest-value customers under strict SLAs. Responsibilities include debugging complex issues (JavaScript/Python), incident response and customer communications during outages, escalating and tracking fixes with Product and Engineering, contributing to tooling and automation, and mentoring other support engineers. Requires 3+ years in technical/developer support or systems engineering and familiarity with tools like Zendesk, Linear, and Slack.

The Sales Support Specialist will manage the final stages of asset finance transactions—ensuring documents are accurate and timely, updating clients and specialists, chasing documents, handling inbound communications, and maintaining records in Salesforce. The role requires strong customer service, telephone/call-centre experience, attention to detail and the ability to work independently and with virtual teams.