
Manager, Implementation (IT)
Manage a ~7-person global IT Product Specialist team executing end-to-end client implementations (kickoff through go-live) for Rippling’s IT offerings, including IAM, device and inventory management, and third-party IdPs. Own risk mitigation and escalations, collaborate with Sales, TAM, Support, Product and Engineering, and drive KPIs, playbooks, and product improvements. Requires 5+ years overall experience in customer onboarding or software implementation and 2+ years managing customer-facing teams, with hands-on knowledge of MDM, SSO/SAML/OIDC, Zero Touch deployment, and endpoint lifecycle management.














