Twilio seeks an AV & Events Engineer L2 based in San Francisco to manage and maintain AV equipment, provide technical support for meetings and events (including remote events and live streaming), support executives at conferences, collaborate with IT/facilities/vendors, and produce documentation and training. The role requires experience with industry AV hardware and software (e.g., Crestron, Extron, Logitech, Zoom), Mac and Windows proficiency, and roughly 3–6 years of relevant experience.

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment at Replit's SoHo NYC office. Responsibilities include troubleshooting MacBook hardware/software, Google Workspace and Slack support, conference room AV maintenance, onboarding/offboarding, endpoint management using MDM (Kandji preferred), and documenting incidents in an ITSM platform. Requires 1+ years of IT support experience and willingness to work onsite at least four days per week.

Work at the intersection of technical support, workflow automation, and applied AI to design and implement agentic AI systems, ticket triage, routing, knowledge retrieval, case summarization, and operational insights. Requires at least 3 years of relevant software, automation, or applied AI experience, strong Python and API skills, and experience building production internal tools; role is remote-first and lists a salary range of 125,000–170,000 USD per year.

Pindrop is hiring a Senior Production Support Engineer to own resolution of complex production issues, lead Sev1 incident response, perform root cause analysis, and collaborate with Engineering, Product, and Customer Success. Requires 5+ years of relevant experience and familiarity with RESTful APIs, cloud platforms (AWS/GCP), Linux, relational databases, scripting, and incident management; compensation range listed at $90,000–$110,000 USD per year.

Lead technical partner for enterprise customers using Databolt, responsible for incident response (P1/P2), post-live operations, zero-downtime upgrades, performance monitoring, and pre-live readiness including Kubernetes/EKS validation and secure delivery to air-gapped systems. Requires minimum 7 years' relevant experience and deep knowledge of AWS, security/networking (mTLS, JWT, OAuth, DLP), IaC (Terraform/CloudFormation), enterprise data platforms (Snowflake, Databricks), and programming experience (Java, Python, Go, PySpark).

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Mapbox seeks a Field Testing Specialist for a 12-month contract (potential extension) based near/in the San Francisco Bay Area. The role performs weekly in-vehicle testing, converts requests into test cases and prioritized plans, coordinates internal and third-party test execution, and reports testing metrics. Requires 3+ years of automotive testing coordination experience, hands-on hardware/software troubleshooting in vehicle environments, command-line/ADB proficiency, familiarity with CAN/ADAS/navigation/mapping tech, a valid driver's license and passport, and willingness to travel on short notice. Hourly compensation listed at $50–$60/hour.

Join Ashby’s North America support team as a remote Product Support Specialist (US & Canada). The role requires owning complex B2B SaaS troubleshooting from report through resolution, handling integrations, reproducing ambiguous behavior, communicating with varied audiences, and contributing to projects (e.g., technical enablement, workflow automation). The schedule includes one weekend day in exchange for a weekday (Tuesday–Saturday or Sunday–Thursday).

Ashby is hiring a Support Engineering Manager to grow and lead a technically proficient Support Engineering team focused on resolving complex product issues, integrations, and workflows. The role involves mentoring engineers, establishing escalation and triage standards, building internal tools and processes, and partnering closely with Engineering and Product to improve product reliability and customer outcomes. Remote role covering US and Canada.

Join GitHub's Git Systems Engineering team as a Staff Software Engineer to design, implement, and operate scalable, high-performance services that store and serve Git repositories. Responsibilities include architecture, implementation, prototyping, code review, mentoring, and on-call operations. Qualifications request several years of software engineering experience and proficiency in languages such as C, C++, C#, Java, JavaScript, Go, Ruby, Rust, or Python. Experience with cloud platforms (Azure, AWS), observability, and large-scale distributed systems is preferred.

Augury is hiring a Field Engineer to travel primarily across the United States (80–90%) to install, implement, and support industrial hardware and services. Responsibilities include deployments, site surveys, customer training, technical scoping, documenting activities in the CRM, managing inventory/asset tracking, and responding to escalations. Role requires residence within one hour of a major airport in Chicago, IL or Houston/Dallas, TX, a valid driver’s license and reliable vehicle, and 5–10 years of hands-on experience with industrial controls, electromechanical and/or wireless systems. Vibration Analysis Category I or II certification is a strong plus.

Apiphani is hiring a Senior SAP Basis Engineer to deliver and oversee technical support, maintenance, migrations, and enhancements for client SAP landscapes. The role requires 8+ years of SAP Basis experience (including SAP HANA and Sybase), experience in 24x7 service environments, familiarity with RHEL and automation tools (Ansible), cloud usage (AWS/Azure), and development scripting (Python/Java). Position is fully remote but work must be performed within the United States and requires US citizenship.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).

The Implementation Configuration Specialist performs system configuration and data validation for benefits implementations and annual enrollment, completes self-QA on builds, maintains process documentation, gathers requirements and process flows, and coordinates with internal partners. Requires 2+ years of benefits administration plan configuration experience and skills in SQL, MS Access, and Excel.

Tenable is seeking a Technical Support Manager to lead a multi-shift Support Engineering team in the Pacific Time Zone. The role requires 3+ years managing teams of 10+ technical support engineers, experience with KCS, applying AI/LLMs and automation to improve workflows, strong security operations knowledge, and responsibility for KPIs, capacity planning, escalations, and cross-functional collaboration with R&D and Product Management. Applicants must be authorized to work in the U.S.; visa sponsorship is not available.

Embedded Software Engineer role focused on building AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and integrations that scale Close’s Support operation. Work closely with Support reps and engineers, own projects end-to-end, and use/ship systems involving semantic search/RAG and other AI tools. US-only remote (required to be located in US time zones); requires 3+ years of software engineering experience.

Senior CX role owning complex ERP/HRIS integration escalations and high-sensitivity cases across platforms such as NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. Responsibilities include resolving sync/configuration issues, running live debugging sessions with customers and partners, leading documentation and enablement, and influencing product and platform improvements. Requires 4+ years supporting ERP/HRIS integrations or B2B SaaS support, comfort with admin/config consoles, familiarity with APIs and file formats, and strong written/verbal communication.

Work-anywhere technical customer support role supporting Veeva applications. Responsibilities include advising end users on best practices, identifying and resolving client issues, building professional relationships, and maintaining accurate correspondence records. Requires 1+ year in technical customer support or related field, strong verbal/written communication, and competency in Word/Excel/PowerPoint. Bilingual Spanish is a nice-to-have. Base salary range $35,000–$65,000.

Veeva seeks a remote Managed Services Consultant to provide ongoing post‑go‑live administrative support and configuration for customers using Veeva Vault. Responsibilities include configuring Vault applications, bulk import/export of content, training users, maintaining production and sandbox environments, and delivering reports. This is a full-time permanent, primarily non-travel role; visa sponsorship is not anticipated.

Veeva Systems seeks a Managed Services Consultant (Align) to deliver ongoing application administration, territory alignment execution, data and roster management, reporting, troubleshooting, and change management for multiple Veeva Align customers. Role is remote, permanent, customer-facing, and requires strong data, communication, and consulting skills. Fluent English and legal authorization to work in the United States required.