Hands-on leadership role responsible for end-to-end technical support strategy and execution, scaling a global team, partnering with Product and Engineering on bug triage and escalations, building AI-powered workflows for triage and diagnostics, and driving operational excellence. Requires 8+ years in technical support or support engineering leadership, strong technical acumen, and experience using AI/tools to scale support.

The Deployment Engineer executes field deployment, commissioning, validation, and troubleshooting for Armada’s modular data centers. Requires 4–7 years in mission-critical infrastructure or data center field engineering, hands-on experience with electrical, mechanical/HVAC, controls/BAS, low-voltage, BMS/EPMS/DCIM platforms, and the ability to work independently in fast-paced deployment environments. U.S. citizenship and eligibility for a security clearance are required.

Replit is hiring a Support Engineer II to work from the NYC office (SoHo). The role involves resolving customer tickets, debugging platform issues, filing and driving bug resolution with engineering, maintaining internal tooling and the knowledge base, leading incident communications, and mentoring newer support staff. Requires 3+ years in technical/developer support or systems engineering and experience building/debugging applications with JavaScript, Python, or similar languages.

Replit is hiring a Support Engineer I to work from the NYC office, handling customer support tickets, debugging platform issues (JavaScript/Python or similar), reporting bugs to engineering, contributing to internal tooling and the knowledge base, and supporting incident communications. The role requires 1–2+ years of software development or technical support experience and familiarity with tools such as Zendesk, Linear, and Slack.

CrowdStrike seeks a Platform Professional Services Associate Consultant to implement, configure, troubleshoot and operationalize the CrowdStrike Falcon platform and related applications. Requires ~2 years' experience in IT deployments or end-user environments, familiarity with Windows/Mac/Linux, software deployment tooling and scripting (PowerShell/Python/Bash). Position is remote (USA) on a weekend shift schedule and may require up to 25% travel. Salary range for U.S. candidates: $80,000–$105,000/year.

Lead and participate in a global production operations team to ensure reliability, availability, and performance of external-facing web applications and Mulesoft APIs. Responsibilities include incident response, root cause analysis, creating observability dashboards (Splunk/OpenTelemetry/AppDynamics/Datadog), on-call rotation, and collaboration with development and platform teams. Requires 2+ years in Tier 2/3 support, hands-on AWS/Kubernetes experience, scripting (Python/shell), and familiarity with ITIL and ServiceNow.

Contentsquare is hiring a Customer Support Engineer to provide diagnostic/troubleshooting support and technical expertise for enterprise clients. Responsibilities include resolving cases via phone/web, collaborating with Product and Engineering, managing SLAs, participating in rotational on-call shifts, and owning complex issues related to data collection, implementation, session replay, masking logic, APIs, and third-party integrations. Role requires 2+ years of customer-facing support experience, full professional proficiency in English, and experience with JavaScript, HTML5, CSS, SQL, and debugging tools; familiarity with AWS, Datadog/Grafana, Zendesk, and JIRA is a plus. Salary listed at $70,000–$80,000 USD per year.

Lead technical field engineer responsible for installation, commissioning, startup, validation, troubleshooting, and operational readiness of modular data center infrastructure across domestic and international environments. Requires independent decision-making across electrical, mechanical/HVAC, controls/BAS, low-voltage, networking, and monitoring systems; 8+ years experience; remote US-based with extensive travel.

Provide technical support and ownership of GovCloud customer issues including initial troubleshooting, root cause identification, resolution or escalation, and documentation. Required: 3+ years in customer/technical support or system administration, experience with Windows and Unix systems, Docker/Kubernetes, cloud platforms (AWS/GCP/Azure), Splunk, Terraform/Ansible/Helm, REST APIs, and familiarity with CJIS/FedRAMP compliance. Role requires periodic background/fingerprint checks for government customers.

Ashby is hiring a Support Engineer (North America) to diagnose and resolve technical issues, troubleshoot API and integration problems, analyze logs/code, and produce support documentation. The role collaborates with Engineering and Support to escalate complex issues, identify patterns to inform product improvements, and enable the support team.

Provide Tier 3 support owning complex escalated issues across application and infrastructure stack; investigate AWS issues (including Aurora PostgreSQL, CloudWatch, Splunk); collaborate with engineering on root causes and fixes; support monitoring, incident response, release validation, and produce operational runbooks. Requires US work authorization and may require ability to obtain federal background investigation/clearance for certain roles.

Provide first-point-of-contact technical and customer support for the ServiceTrade platform, resolving product/service issues across email, ticketing, chat, web sessions and phone. Primary responsibilities include queue management (≈90% of time), troubleshooting and drafting escalations, developing product knowledge, documenting issues and contributing to internal enablement. Requires strong spoken and written communication, organizational skills, experience with Zendesk or comparable CRM, familiarity with APIs and relational databases (preferred), and experience with operational tools (Google Suite, Slack, Jira, Wrangle). Work hours 9:00 AM–6:00 PM EST; remote role with several yearly trips to headquarters or customer sites. Candidates must reside in one of the U.S. states listed in the posting.

CrowdStrike Services is hiring a Platform Professional Services Associate Consultant to manage end-to-end deployment, configuration, optimization and operational support of the CrowdStrike Falcon platform and related applications. The role supports customer onboarding, troubleshooting, scripting and API integrations, vulnerability/asset management, and assists Incident Response/Forensics teams. Expected schedule is 4x10‑hour weekend-shift days (Wed–Sat or Sun–Wed), remote in the USA, requires a bachelor’s degree and a minimum of 2 years’ experience performing IT deployments or in an end-user/customer IT environment; travel up to 25%.

Provide advanced onsite and remote technical support in a primarily Apple macOS environment, troubleshoot complex hardware/software/authentication/connectivity issues, support Google Workspace/Slack and conferencing systems, manage device enrollment/patching/software deployment via MDM (e.g., Kandji), assist with IAM (MFA/SSO) and incident response, document runbooks in the ITSM platform, and mentor Tier 1 staff. Role requires 4+ years of relevant IT/helpdesk experience and presence onsite in Foster City (minimum four days/week).

Provide global support for Veeva Clinical products, troubleshoot and replicate production issues, coordinate releases and configuration changes, and liaise with engineering, product, and professional services. Role requires being based and eligible to work in the United States, fluency in English, and either a university degree or 3 years of relevant experience. Optional weekend on-call responsibilities; base salary range $50,000–$75,000.

Provide front-line technical support and maintenance for a large portfolio of WordPress sites: triage and resolve front-end tickets, update complex themes and custom Gutenberg blocks using React, debug cross-browser and responsive issues, improve accessibility, and contribute to product UIs such as ElasticPress and SiteWatch. Role is remote and open to applicants located anywhere within the United States.

Payscale is hiring a Technical Account Manager to serve as a technical advisor for customers using Payscale products (Marketpay, Payfactors). The role combines compensation domain knowledge and technical skills (APIs, SFTP, SSO, HCM systems), requires 3+ years relevant experience, and involves customer relationship management, troubleshooting, training, account planning, and product feedback. Position is remote for the United States with occasional in-person events.

Twilio is hiring an AV & Events Engineer L4 based in the San Francisco office to design, configure, and maintain AV systems, provide remote and in-person event support including executive-level events, troubleshoot AV infrastructure, conduct training, and mentor End User Computing and Operations team members. The role requires ~8+ years of relevant experience, multiple AV certifications, and includes approximately 15% travel.

Elastic is hiring an IT Support Technician to work on-site in the Austin office 5 days/week. Responsibilities include end-to-end employee onboarding, ticket management, device provisioning and support (laptops, network devices, printers, AV), hardware/software inventory, patch management, vendor coordination, and identifying process improvements. Requires 3+ years of corporate IT support experience and proficiency with macOS and Windows; experience with cloud-hosted tools (G Suite, Okta, ServiceNow), device management (JAMF, Intune, Meraki), and networking fundamentals.

This role combines day-to-day operational support and project work for enterprise collaboration systems (Zoom, Google Workspace, Microsoft 365). Responsibilities include troubleshooting, configuration, feature releases, documentation, incident investigations with security teams, vendor management, onboarding/rationalization of systems, and building custom tooling. Requires 3+ years administering enterprise systems, strong communication and analytical skills, and legal eligibility to work in the US. Base pay range: $85,000 - $135,000 (USD).