The role partners one-on-one with mid-market clients to manage end-to-end implementations of Rippling’s suite (HR, Payroll, Benefits, IT), align on timelines and goals, drive adoption, and collaborate with Sales, CX, Product, and Engineering. Requires 2+ years of implementation or customer experience in a fast-growing SaaS company and proven project management and communication skills.

Work one-on-one with customers to plan and implement Rippling products across HR, Payroll, Benefits Administration and IT; manage implementations end-to-end, drive product adoption, and collaborate with Sales, Account Management, Product, and Engineering. Requires 2+ years of implementation and/or customer experience at a rapidly growing SaaS company. Remote (United States).

Technical Customer Success Manager responsible for the full customer lifecycle for strategic accounts: onboarding, adoption, expansion, renewals, and value realization. Duties include driving net retention, leading executive business reviews and a Customer Advisory Board, monitoring customer health and mitigating churn risk, shaping success programs, and championing customer feedback. Role expects 6+ years in customer success/account management or technical consulting and strong familiarity with cloud infrastructure (AWS/Azure/GCP), DevOps practices, and Terraform. Position is 100% remote in US & Canada time zones with regular in-person meetups.