Role responsible for driving retention, expansion, and product adoption for a portfolio of enterprise customers. Duties include managing customer health and net revenue retention, leading strategic reviews, partnering on renewals and expansions, handling sales-to-delivery transitions, and improving CS processes with automation and AI. Requires 5+ years in enterprise B2B software roles and 3+ years managing large customers; experience with CRM (Salesforce) and Customer Success tools (e.g., ChurnZero); cybersecurity experience preferred.

The Senior Scaled Customer Activation Manager will drive fast, scalable onboarding and full product adoption (Cards, Bill Pay, Travel, Treasury, Accounting integrations) within ~60 days for a large book of micro-SMB/micro-MM customers. The role requires 5+ years in customer-facing B2B SaaS roles, executive presence, data-informed decision making, cross-functional collaboration, and building scalable playbooks and automation.

Enterprise SaaS sales role responsible for retaining and growing commercial accounts, winning new logos, developing and executing territory/account/opportunity strategies, managing the full sales cycle (lead to contract to delivery handoff), and aligning customer commercial operations needs to Veeva solutions. Requires 5+ years combined sales/account management/consulting experience and demonstrated C-level relationship skills. Based in Boston, MA.

Grafana Labs is hiring an Observability Architect (East Coast, US - remote) to lead technical engagement with customers, design observability architectures, guide onboarding and adoption, perform troubleshooting and RCA, and represent customer needs internally. Requires 5+ years in technical support/consulting/TAM/PROFESSIONAL SERVICES or similar, experience with Kubernetes and observability tooling (Grafana, Prometheus, Loki a plus), and willingness to travel up to 25%.

Senior CX role owning complex ERP/HRIS integration escalations and high-sensitivity cases across platforms such as NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. Responsibilities include resolving sync/configuration issues, running live debugging sessions with customers and partners, leading documentation and enablement, and influencing product and platform improvements. Requires 4+ years supporting ERP/HRIS integrations or B2B SaaS support, comfort with admin/config consoles, familiarity with APIs and file formats, and strong written/verbal communication.

Sardine is hiring a Key Account Manager to be the primary strategic contact for a small set of high-value customers. The role requires driving customer value, strengthening multi-stakeholder relationships, identifying expansion opportunities, and working cross-functionally with product, risk analytics, data science, and integrations teams. Requires 10+ years in account management/customer success or related fields and domain experience in compliance, fintech, or AML/KYC.

Rippling is hiring a Key Accounts Technical Account Manager to serve as a trusted advisor for a small portfolio of enterprise clients, owning strategic relationships, product adoption, renewals, and escalations. The role requires partnership with Named Accounts, Product, Engineering, and Support, quarterly travel to customer or company HQ, and a minimum of 6 years of client/technical account management experience in a high-growth SaaS environment.

Manage speaker data in VDE's events management platform; draft, redline, execute, and amend speaker contracts; ensure compliance with company policies and regulations (e.g., OIG, PhRMA Code); provide daily status updates to customer teams and speakers; generate and analyze daily speaker reports; and use tools such as Excel, Smart Sheets, and SignNow to support high-volume operational work.

Veeva is hiring a senior Project Manager to own delivery of Commercial solutions from initiation through go-live and continuous improvement. The role is remote with occasional travel (up to 15%), requires 8+ years of software implementation and project management experience, strong stakeholder and communication skills, and familiarity with content/data management platforms. Visa sponsorship is not anticipated.

Veeva Systems is hiring a remote, full-time Project Manager on the Commercial Services team to lead end-to-end delivery of Veeva Vault Commercial solutions. The role is customer-facing with up to 15% travel, requires 8+ years of software implementation and strong stakeholder/communication skills, and emphasizes project delivery, risk management, and process optimization. Visa sponsorship is not anticipated.

Work-anywhere technical customer support role supporting Veeva applications. Responsibilities include advising end users on best practices, identifying and resolving client issues, building professional relationships, and maintaining accurate correspondence records. Requires 1+ year in technical customer support or related field, strong verbal/written communication, and competency in Word/Excel/PowerPoint. Bilingual Spanish is a nice-to-have. Base salary range $35,000–$65,000.

Remote US-based Service Delivery Lead responsible for delivering MedTech customer success across Veeva Commercial Solutions. Duties include team and resource management, staffing and utilization oversight, driving operational excellence for implementations, supporting pre-sales and escalations, and partnering cross-functionally to share best practices. Requires 10+ years in enterprise software implementation and 2+ years people management.

Veeva seeks a Service Delivery Lead for MedTech Commercial to build and manage the services team, ensure MedTech customer success during and after implementation, drive operational excellence (staffing, utilization, resource management), support presales and escalations, and partner across Sales, Product and Services. Requires 10+ years in enterprise software implementation and 2+ years people management. Remote US-based with required travel. Salary range listed: $80,000–$200,000 USD base.

Join Veeva as a Senior Consultant to implement Veeva Vault LIMS: assess and review features, lead solutioning and configuration, run workshops, manage customer projects and escalations, and mentor team members. Role is remote, full-time permanent, requires 7+ years of LIMS implementation experience and travel for customer engagements (up to 50%). Listed base pay: $80,000–$200,000.

Veeva seeks a Senior Consultant to lead implementations of Veeva Vault LIMS, including assessment, design, configuration, workshops, and customer adoption. The role is remote, customer-facing, requires at least 7 years of LIMS implementation experience, involves project and stakeholder management, mentoring team members, and travel for customer engagements (up to 50%). Listed base pay range: $80,000–$200,000 per year.

Full-time, remote Senior Consultant role responsible for implementing Veeva Vault LIMS, managing project scope and escalations, leading solution design and configuration, conducting workshops, and mentoring team members. Requires 7+ years implementing LIMS systems and travel up to ~50% for customer engagements.

Join Veeva's Product organization as a Product Expert focused on Veeva CRM. Responsibilities include serving as a subject matter expert in customer meetings and online communities, gathering and prioritizing customer feedback for the roadmap, producing release communications and demos, and supporting internal teams. Requires 3+ years administrating or implementing Veeva CRM; willingness to travel up to 10%. Base pay range listed: $55,000–$225,000 (USD).

Lead and grow a team of project managers and managed services consultants focused on Randomization & Trial Supply Management (RTSM) customer implementations and support. Requires RTSM experience, 4+ years of people management, operational/service leadership, strong communication skills, and limited travel (5–10%). Base pay range listed: $100,000–$200,000.

Lead a Professional Services team delivering Veeva Quality Cloud: hiring, performance management, mentorship, staffing, and oversight of implementation engagements. Act as a Services Delivery Lead for multiple customer engagements (up to 25% customer-facing time), manage supply and demand, support pre-sales and escalations, and drive service delivery best practices. Requirements include 10+ years of software implementation experience and 8+ years in people management. Base salary range listed: $100,000–$200,000 USD/year.

Veeva seeks a remote Managed Services/Post-Implementation Consultant on the Quality team to provide ongoing, customer-facing support for live QMS, Quality Docs (document management), and Training (LMS) customers. Responsibilities include Vault application configuration, support for quality processes (SOPs, CAPAs, deviations, change control, audits), bulk import/export and data tasks, user/admin training, environment maintenance, and customer reporting. Position is permanent, remote-friendly, requires occasional travel, and lists a base salary range of USD 70,000–140,000.