Lead CX Operations as a business partner to Head of Support and CX to identify bottlenecks, implement scalable process and AI/automation solutions, synthesize support insights for cross-functional alignment, and own planning, forecasting, and budgeting. Requires 8+ years in operations/strategy for customer-facing functions, strong data/BI and stakeholder management skills, and experience with Salesforce, Zendesk, or comparable platforms.

Grafana Labs seeks a Senior Observability Architect to be the technical owner for a portfolio of customers, designing observability architectures, driving adoption of Grafana Cloud and related tools (Prometheus, Loki), performing troubleshooting and RCA, delivering trainings/workshops, and advocating customer needs internally. Role expects ~5+ years in technical support/TAM/consulting/SE or professional services and experience with Kubernetes; requires occasional travel (up to 25%).

Lead Ramp’s Enterprise & Strategic Customer Success segment, owning end-to-end activation, onboarding, and expansion for the largest, most complex accounts. Build and scale a team of Enterprise CSMs, develop change-management playbooks and global rollout frameworks, define success metrics (spend activation, adoption, time-to-value, NRR, health scores), operationalize AI-augmented workflows, and partner cross-functionally with Sales, Product, and Partnerships. Requires 10+ years in CS/post-sales/account leadership with 5+ years in senior leadership, experience with enterprise transformations, and strong AI fluency.

Provide hands-on Day 2 administration, integration, and maintenance for Red Hat OpenShift clusters at a Huntsville government facility. Duties include cluster scaling, networking (SDN/OVN), persistent storage, upgrades (including air-gapped scenarios), capacity planning, proactive issue prevention, customer advocacy, cross-functional collaboration with Red Hat teams, case management, and on-call support. Requires active Secret (or higher) clearance, 5+ years Linux administration experience, and 3+ years hands-on OpenShift administration. Salary range listed.

Remote (US) manager role leading a team of M&A Technical Account Consultants to define and execute SaaS M&A implementation playbooks, oversee complex paid services (including pre-sales and SOW), manage resource planning and project health, and collaborate cross-functionally to drive customer retention. Requires 5+ years in B2B SaaS/HR-Tech/FinTech implementation or professional services and 3+ years of people leadership experience.

Manage complex, high-spend global accounts and act as a Cluster Lead and trusted advisor, translating executive-level business requirements into multi-product operational strategies. Requires advanced knowledge of identity and access management, Zero Trust, secure cloud deployments, federation protocols (SAML/OAuth/OpenID Connect), experience with AI productivity tools, and 7+ years enterprise-facing technical account/customer success or sales engineering experience. Listed salary range: $155,000–$180,000.

The Next-Gen SIEM Senior Resident Consultant partners with strategic customers to plan, deploy, configure and optimize CrowdStrike Next-Gen SIEM environments. Requires 8+ years in security operations/SIEM administration, experience with major SIEM platforms, query languages, detection engineering, common log sources, scripting/automation and cloud security. Role is customer-facing, involves mentoring, migrations from legacy SIEMs, dashboarding, troubleshooting and collaboration with engineering teams.

Maxio seeks a Customer Success Manager (3–6 years) to manage mid-market/strategic SaaS accounts remotely in the U.S. Responsibilities include coordinating cross-functional support, stabilizing at-risk accounts, driving adoption across billing, revenue recognition, and reporting, and maintaining operational discipline in Salesforce, ChurnZero, and Zendesk. Role reports to Director, Customer Success.

Lead technical partner for enterprise customers using Databolt, responsible for incident response (P1/P2), post-live operations, zero-downtime upgrades, performance monitoring, and pre-live readiness including Kubernetes/EKS validation and secure delivery to air-gapped systems. Requires minimum 7 years' relevant experience and deep knowledge of AWS, security/networking (mTLS, JWT, OAuth, DLP), IaC (Terraform/CloudFormation), enterprise data platforms (Snowflake, Databricks), and programming experience (Java, Python, Go, PySpark).

Sayari is hiring a seasoned Strategic Account Manager to own a book of commercial enterprise accounts in the Americas. Responsibilities include developing strategic account plans, driving upsell and cross-sell, maintaining Salesforce and forecasts, supporting referral and reference generation, and providing competitive feedback. Requires 8+ years in field sales or account management (enterprise risk, compliance, or supply chain mapping vendors) and up to 25% travel.

The Senior Mission Success Engineer (US Federal) leads end-to-end deployments and ongoing technical ownership for Armada platforms in FedRAMP-authorized and classified settings, driving authorization milestones, platform stability, and customer trust. Requires 8+ years of relevant infrastructure/platform/SRE or delivery experience and an active TS/SCI clearance (Full Scope Polygraph preferred); responsibilities include platform bring-up, security hardening, ATO support, joint success plan ownership, and cross-functional collaboration with Product, Engineering, Security, and Government teams.

The Senior Customer Solutions Engineer (AMER) drives end-to-end technical outcomes from solution design and Galleon workload activation through long-term adoption and expansion in industrial environments (energy, mining, public sector). Requires 8+ years in solutions/field engineering with OT/IT integration experience, hands-on edge deployment skills (containerized workloads, Kubernetes, GPU), and ability to operate across hardware, networking, storage and security under North American regulatory expectations.

The Contact Center Supervisor leads a virtual contact center team, organizing day-to-day operations to achieve KPIs, providing hands-on coaching and performance management, recruiting and training associates, handling escalations, and producing team reports/analytics. Position reports to a Contact Center Manager, requires being legally permitted to work in the United States, and lists a pay range of $60,500–$96,500 for specified states.

Serve as the primary project lead for high-priority, cross-functional customer escalations and account health initiatives. Responsibilities include coordinating Support, Account Management, and Product teams to resolve complex billing and product configuration issues, proactively monitoring account health signals, and delivering targeted enablement to improve long-term customer outcomes.

As a High Touch Implementation Specialist on Ashby’s Professional Services / Customer Success team, you will lead end-to-end implementations and onboarding for mid-market and smaller enterprise customers, maintain a book of ~15 active implementations (4–8 weeks each), and drive time-to-value. Role requires strong implementation and project management experience in high-growth B2B SaaS, technical proficiency with complex multi-module SaaS and relational data/analytics, customer-centric change management, advising on best practices, and cross-functional collaboration across Customer Success, Sales, Product, Engineering, and Operations. Position is remote for US and Canada candidates in PST/MST timezones and requires travel under 10%.

Ashby is hiring a Mid-Market (High-Touch) Customer Success Manager to partner with ~60 mid-market customers, drive adoption and long-term value, deliver product trainings and strategic guidance, and collaborate cross-functionally. The role requires at least two years of B2B SaaS Customer Success experience and experience managing a portfolio with ~$1.5M+ total ARR.

The Implementation Specialist is responsible for managing and executing multiple complex implementation and onboarding projects concurrently, working directly with strategic enterprise customers to deliver implementation plans, integrations, change management, and best-practice guidance. The role is remote (US and Canada), requires strong technical proficiency with configurable B2B SaaS products, cross-functional collaboration, and up to <10% travel for customer engagements.

Individual contributor on the Customer Success Strategy & Operations team responsible for designing and implementing processes, segmentation, onboarding, health scoring, and KPIs. Partners with CS leadership, RevOps, Finance, Sales, and Product to deliver reporting, capacity planning, and data-driven recommendations to optimize customer health, retention, and revenue.

Build and own Ashby’s Workforce Management function: forecasting, capacity modeling, global schedule design, SLA-focused coverage planning, dashboards and insights, and cross-functional partnership with Support leadership and operations. Role emphasizes analytical modeling, scenario planning, and people-centered workforce decisions.

The Renewal/Contract Manager will handle annual renewals, month-to-month subscriptions, contract questions, and related administrative tasks for Ashby’s startup/SMB accounts (up to 100 employees). The role requires negotiating pricing and terms, building customer trust, coordinating with Sales and Customer Success, maintaining CRM records, and identifying growth opportunities to support retention and expansion.