
Engineering Manager - Customer Experience AI
Remote (India) role leading the CXAI Engineering team to build and scale an AI-driven Automated Resolution platform. Responsibilities include roadmap ownership, integrating third-party AI, scaling in-house LLM infrastructure, defining architecture across vector databases and context management, enabling secure agent actions, and owning operational excellence. Requires 8+ years of software engineering experience (including 2+ years leading teams) and experience with LLMs, RAG, vector DBs, Golang, AWS, and Kubernetes. Listed annual base salary: INR 9,424,500.





