The Strategic Partner Manager oversees operational performance of third-party technical support vendors, driving improvements across KPIs, SLAs, quality, and productivity. The role partners with vendor leadership and internal teams (Engineering, Product, Customer Success, Support Operations) to manage escalations, readiness, process documentation, and data-driven reporting. Requires 10+ years in technical support, vendor/BPO operations, analytics, and cross-functional program management.

Proofpoint seeks a Senior Customer Success Manager to act as a post-sales, customer-facing trusted advisor. Responsibilities include creating and owning Customer Success Plans (CSPs), conducting health checks, driving product adoption, identifying at-risk customers and leading cross-functional remediation, and providing structured customer feedback to product teams. Role requires 5+ years relevant experience and a strong technical background in cybersecurity, email, networking, and enterprise security. Minimal to light travel (~25%+).

Responsible for nurturing post-sale member relationships, achieving account activation targets, engaging members via calls/emails, upselling products, sourcing leads, and supporting onboarding. Requires 1–3 years' tele‑sales experience (preferably FinTech/digital banking), knowledge of KYC/AML, strong telephone manner, target‑orientation, and excellent English and Hindi. Benefits include health insurance, leave entitlements, and learning & development support.

Technical Account Manager role at Proofpoint requiring 4+ years of experience to deliver proactive technical leadership and support to strategic customers. Responsibilities include incident/crisis response, customer advocacy, system integration knowledge (network, security, systems administration, messaging), project and process management, and delivering executive presentations. Technical requirements include Linux, SMTP, MySQL and working knowledge of Windows, Active Directory, and Microsoft Exchange.

Responsible for receiving inbound and making outbound calls to prospects who have downloaded the Tide app, guiding them through signup and onboarding, working with the KYC team to verify documentation and troubleshooting issues. Requires strong spoken and written English, prior customer service or telesales experience, ability to upsell, and familiarity with KYC/AML, Zendesk or predictive dialers is a plus. Flexible working arrangements supported.

Zapier is hiring a Manager/Sr. Manager for Sales-Assist to lead and scale a high-velocity sales team (10+ reps) across India, the UK, and Spain. The role requires 6+ years in SaaS growth/upsell and 2+ years managing sales teams, with responsibilities including hiring, coaching, forecasting, running GTM experiments, and partnering with cross-functional teams to improve routing, prioritization, and automation.