
Engineering Manager - Customer Experience AI
Lead a team in Coinbase's CXAI organization building an AI-powered Automated Resolution platform for crypto support. Responsibilities include roadmap ownership for conversational AI, integrating third-party AI, scaling in-house LLM infrastructure, defining architecture across vector databases and context management, building evaluation frameworks, and ensuring operational excellence. Requires 8+ years software engineering experience with 2+ years leading teams and experience with LLMs, RAG, Golang, AWS, and Kubernetes.
