
Customer Support Specialist
MailerLite seeks a Customer Support Specialist to investigate and resolve complex technical customer issues, surface product friction, contribute to Voice of Customer, and improve self-serve resources. The role works with Intercom and Slack, alongside AI support tools, and requires 2+ years of live chat and email support experience in a B2B SaaS environment. Both roles require fluent English; one role also requires fluent Spanish. Remote-first, covering either APAC (22:00–06:00 UTC) or Europe (06:00–14:00 UTC) shifts. Salary range: $30,000–$35,000 USD/year.







