Seeking an Incident Commander with 8+ years' experience in incident/problem management and IT operations within fintech/banking/trading. Responsibilities include leading major incidents, conducting RCAs, enforcing SLAs, maintaining audit-ready process documentation for SOC audits, managing DR and BCP exercises, and partnering with engineering, risk, and compliance teams. Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB), ITIL processes, reporting/analytics and stakeholder communication is required.