Bask Health is hiring a Senior Customer Success Manager to build strong customer relationships and manage onboarding, value realization, engagement strategies, expansion and renewals for enterprise and large accounts. The role involves building logic-based questionnaires and workflows, supporting medication launches and upsells, triaging product and order issues, using LLMs/AI as a core part of the workflow, analyzing engagement metrics, delivering demos and collaborating with cross-functional teams. Requires 7+ years in Customer Success/Client Services at a SaaS organization and experience with e-commerce and large/enterprise customer books of business.