
Principal Product Manager- Conversational AI
Own the roadmap and experience for the customer-facing conversational agent across chat and voice, drive daily design work in Figma, build prototypes (including using AI coding tools), define quality metrics (resolution, containment, escalation correctness, conversation quality), and partner with enterprise clients and internal GTM/Success teams. Requires 8+ years product management experience, design fluency, hands-on front-end/prototyping ability, and working familiarity with LLM-based products and AI quality practices.









