
Support Engineering Manager - Americas
Ashby is hiring a hands-on Support Engineering Manager for the Americas to lead and mentor Support Engineers, stay close to complex investigations (APIs, integrations, logs, databases, code-level context), define triage/escalation standards, and partner with Product and Engineering to improve supportability and reduce recurring issues. Role is remote for US and Canada and requires direct people-management experience in technical/support engineering within a B2B SaaS or similar environment.











