Role based in Bulgaria (Tide) focused on calling and converting app sign-ups into full members, walking prospects through onboarding, troubleshooting documentation/KYC issues, and upselling products. Native-level German (spoken and written) is required. Salary range €17,600–€19,800 gross per year and standard company benefits listed in the vacancy.

The Vulnerable Users Team Associate will manage sensitive and complex member support cases (mental/physical ill-health, financial distress, capacity issues) for UK members. Responsibilities include de-escalation on high-pressure phone calls and chats, delivering compassionate written responses, documenting cases in compliance with data-protection/DSAR requirements, and highlighting process improvements. Role is based in Bulgaria (Sofia office mentioned) with a flexible/hybrid working model; salary listed as €20,000–€22,500 per year.

Serve as a trusted advisor for Premium Tide members, delivering tailored phone, chat and email support, managing complex and sensitive cases, and maintaining high CSAT/QA/TPH standards. Requires a minimum of 3 years in premium support, account management or client-facing roles, near-native English, strong problem-solving, attention to detail, and experience with FinTech/SaaS or membership models is an asset. Salary range €20,000–€22,500 per year.

LivePerson seeks a Support Engineer II to work with global customers and internal teams to resolve complex technical issues for its Conversational Cloud platform. Responsibilities include meeting SLAs, escalating and preparing cases, mentoring Tier 1, owning escalated L2 issues, and participating in internal support projects. Required: hands-on application support experience in a SaaS or web environment, strong troubleshooting, SQL, HTML/CSS, familiarity with APIs/SDKs and networking concepts, experience with monitoring tools (Fiddler, Wireshark, Chrome DevTools), English communication, and ability to work flexible hours and on-call. Location: Bulgaria.

Tide is hiring a Social Media Support Specialist to handle member queries and feedback in German and English across social and review channels. The role involves frontline customer service, community management, content creation, root cause analysis, and collaboration with PR, Marketing, Product and Content teams. Position requires at least 1 year handling social media/review platform queries and experience with tools such as Kustomer, GSuite and Jira.

Join Tide's Collections team in Bulgaria as a Customer Support Analyst with fluent French and English. You will manage arrears in line with Collections policies, develop repayment plans, document actions and reports, and handle varied member conversations across the collections process.

The Sales Support Specialist will manage the final stages of asset finance transactions—ensuring documents are accurate and timely, updating clients and specialists, chasing documents, handling inbound communications, and maintaining records in Salesforce. The role requires strong customer service, telephone/call-centre experience, attention to detail and the ability to work independently and with virtual teams.