Job Description
REQUIREMENTS:
- Total experience 6+ years
- Strong experience as a Microsoft Dynamics 365 Finance & Operations / Supply Chain Management (SCM) Functional Consultant or Microsoft Dynamics AX 2012 Consultant.
- Strong functional expertise in at least 2–3 SCM modules, including Inventory Management, Procurement & Sourcing, Warehouse Management (WMS), Production Control, Master Planning, and Transportation Management (TMS).
- Proven experience delivering end-to-end D365 SCM implementation projects and Application Management Services (AMS)/production support engagements.
- Strong understanding of supply chain business processes, including Procure-to-Pay (P2P), Order-to-Cash (O2C), Plan-to-Produce (P2P), Inventory Management, and Warehouse Operations.
- Experience working in ITIL-based support environments with SLA-driven service delivery
- Proficiency in preparing Functional Design Documents (FDDs), solution design documents, process documentation, and Root Cause Analysis (RCA) reports
- Experience using ServiceNow, Jira, or Azure DevOps for incident, problem, and change management.
- Strong analytical, troubleshooting, stakeholder management, and client-facing communication skills.
- Ability to manage multiple priorities across implementation projects and production support environments.
- Experience mentoring junior consultants and collaborating with cross-functional teams.
- Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) certification is preferred.
RESPONSIBILITIES:
- Lead end-to-end Microsoft Dynamics 365 Supply Chain Management (SCM) implementation projects from discovery and solution design through go-live and hypercare support.
- Conduct business process workshops, fit-gap analysis, and solution design sessions with client stakeholders.
- Configure and implement D365 SCM modules, including Inventory Management, Procurement & Sourcing, Warehouse Management (WMS), Production Control, Master Planning, and Transportation Management (TMS).
- Prepare Functional Design Documents (FDDs), business process maps, test scripts, user guides, and training materials.
- Collaborate with technical consultants to translate business requirements into technical specifications and scalable solutions.
- Support User Acceptance Testing (UAT), deployment activities, and end-user training.
- Mentor junior consultants and provide functional guidance throughout the project lifecycle.
- Provide Level 2/Level 3 functional support for live D365 SCM environments and resolve complex production issues.
- Troubleshoot issues related to inventory, procurement, warehouse operations, production orders, master planning, and transportation processes.
- Perform Root Cause Analysis (RCA), recommend permanent solutions, and drive continuous system improvements.
- Manage incidents, service requests, and change requests using ITSM tools such as ServiceNow, Jira, or Azure DevOps while meeting SLA commitments.
- Evaluate Microsoft release updates and hotfixes, perform impact analysis, and support regression testing.
- Maintain functional documentation, knowledge articles, runbooks, and support documentation
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in!
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