Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
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See yourself at Twilio
Join the team as our next Software Engineer, Twilio Flex.
About the job
This position is needed to help Twilo develop and deliver new capabilities in the Twilio Flex platform. You will be a member of a scrum team who will design, implement, own and operate their microservices end to end in the cloud. You will play a key role in setting up and building out the Flex engineering capacity and capability in the Bengaluru office and build a center of excellence for Flex business unit. Additionally, you will have the opportunity to influence roadmap priorities, propose innovative solutions that will enable Twilio to achieve its goal of being the world’s most trusted customer engagement platform.
Responsibilities
In this role, you’ll:
- Design, develop, test, and deploy Flex platform services on AWS, following microservices architecture principles
- Build and maintain highly scalable, distributed systems with a strong focus on reliability and performance
- Write automated unit and integration tests; contribute to CI/CD pipelines and deployment tooling
- Refactor and reduce technical debt; uphold engineering standards across code reviews and design discussions
- Collaborate with product and engineering peers to influence roadmap priorities and propose architectural solutions
- Participate in design discussions, code reviews, backlog grooming, and Agile ceremonies, ensuring sprint commitments are met.
- Troubleshoot and resolve issues independently or with your team in your domain.
- Document systems and contribute to runbooks, design docs, and operational playbooks.
- Rapidly acquire new skills in a fast-paced environment with evolving infrastructure and business requirements
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Bachelor’s or Master’s degree in Computer Science or related industry experience.
- 2-4 years of experience developing highly-available, secure, native cloud enterprise SaaS applications in Java.
- Experience with AWS, GCP or other public cloud infrastructure platforms.
- Experience building highly scalable, real time, distributed systems based on microservices architecture.
- Experience with container technologies - Docker/Kubernetes.
- Experience with REST API design and implementation.
- Experience with SQL/NoSQL databases and caches.
- Experience implementing modern automated testing and CI/CD pipelines.
- Translate system designs into software implementations.
- Champion of good engineering habits: development and test techniques, security, automation.
- Expertise in solving complex production issues.
- Positive attitude and aptitude to learn and execute quickly in a small team.
- Iterative development and deployment, Scrum and Agile methodologies.
- Communicate clearly and concisely, orally and in writing.
Desired:
- Experience with streaming systems such as Kafka, Flink, Spark
- Deploying cloud applications in a multi region environment.
- Ability to influence and build effective working relationships with all levels of the organization.
- Experience with Contact Center and Customer Engagement solutions.
Location
This role will be remote, and based in India <Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi>.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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