Job Title: L3 Production Support Engineer
Key Skills: Java, SQL, Linux
Location: São Paulo
Mode: In-person
We at Coforgeare hiringL3 Production Support Engineer with the following skill set.
Key Responsibilities
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams;
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues;
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms;
- Automate manual processes to increase efficiency and reduce risk;
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed;
- Work closely with the engineering team to drive resolution of client issues;
- Participate in on-call rotations and respond to incidents as needed;
- Continuously improve processes and systems to increase reliability and reduce risk;
- Influence and suggest improvements on roadmap for enhancing Marquee client experience;
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams.
Required Skills & Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field;
- Experience in L3 support or similar roles;
- Strong proficiency in JAVA programming and application support (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring);
- Good Troubleshooting skills in analyzing System and Application logs and working experience of support function in distributed systems;
- Proficiency with Linux-based operating system, commands, and utilities;
- Strong ability to debug application issues to identify the underlying root cause;
- Good exposure using AI models in support function;
- Advanced level experience to work with multi server/Tier: Tomcat, Jbosss, WebSphere and Weblogic servers;
- Advanced hands-on experience in Database (DB2, Oracle and Sybase.. etc);
- Advanced Unix and scripting (shell/perl);
- Advanced experience on using Git, Jenkins.
Preferred Skills:
- Experience with AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) in to Support function.
- Familiarity with CI/CD pipelines and DevOps practices.
Posted On: 23-02-2026
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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