Agente de Call Center

Responsible for owning executive escalations: orchestrating internal stakeholders, communicating with executives and customers, conducting root cause and trend analysis, and driving process improvements. Role requires strong executive and client-facing communication, project-management skills, and the ability to operate in a fast-growth, high-pressure environment. Candidates must be based in the PST time zone (United States).

Hiring an onsite Call Center Customer Service Agent in Mexico City (Paseo de la Reforma). Role involves handling inbound customer calls in English (B2) and Spanish, providing banking product information, resolving inquiries, performing data entry and documentation, and identifying upsell/cross-sell opportunities. Requires high school diploma, basic computer skills, phone etiquette, and 3+ years of call center or customer service experience. Schedule: 6:00 AM–4:00 PM (CDMX time).

Posición presencial en Ciudad de México para atender llamadas entrantes, resolver consultas, registrar y actualizar datos en sistemas internos y educar a clientes sobre productos financieros. Requiere bachillerato, inglés B2 (conversacional), manejo básico de computación, captura de datos y al menos 4 años de experiencia en call center o atención al cliente. Se valoran conocimientos en productos bancarios y habilidades de ventas cruzadas.

Proficient remote role (2+ years experience) owning complex inquiries, de-escalations, mentoring new hires, and contributing to process improvements and knowledge base updates. Requires working knowledge of ticket systems (e.g., Zendesk) and cross-training across Sales, Policy Services, and Billing. Candidates must live in GA, OH, PA, TN, or TX and be authorized to work in the United States.

Granum is hiring a remote Customer Support Specialist (Tier 1) to field phone, email, chat, and ticketing inquiries, troubleshoot SaaS product issues, escalate bugs, contribute to knowledge bases, and work cross-functionally. Role is open to candidates in the US and Canada; company does not sponsor work authorization. Country-specific annual salary ranges are listed in the posting.

Responsible for end-to-end support of Rippling customers using the Travel product, de-escalating and resolving issues, documenting product functionality and country nuances, and contributing product feedback. Requires 3+ years in a customer/client-facing role, proficiency in English, and flexibility to work rotational shifts in EDT or PDT. Nice-to-have experience includes TMC/BT consulting, GDS (Sabre/Amadeus/Galileo), and IATA accreditation.

The Account Associate is the first line of support for ClassPass partners, resolving operational questions via email and support channels, maintaining partner information and class schedules, assisting onboarding and activation, preparing reports, and flagging partner performance issues. Requires strong communication, organizational skills, comfort with CRM/email/spreadsheets, attention to detail, and fluency in Portuguese and English. Location: Brazil.

Serve as a senior subject-matter expert and primary contact for a portfolio of high-value Coinbase customers. Lead complex escalations working cross-functionally (Product, Engineering, Compliance, Operations), drive onboarding and product adoption, mentor junior Concierge agents, and surface customer feedback to improve processes and retention. Requires 4+ years in customer success/account management within financial services/fintech/crypto and professional fluency in Mandarin and English.

Remote (UK) senior Concierge Specialist role at Coinbase managing a portfolio of high-value customers end-to-end, resolving complex escalations with cross-functional partners, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and surfacing customer feedback to improve processes. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; annual base salary range £52,920–£58,800.

Carenet Health seeks a remote Engagement Specialist to make outbound calls to patients/members to educate on healthcare programs, schedule assessments, manage resistance, and convert opportunities. Requires high school diploma or GED, strong computer/data-entry skills, Microsoft Outlook and Word experience, good oral and written communication, empathy, and two monitors (22"+ with HDMI and DisplayPort) prior to start. Pay $15/hour; benefits include health/dental/vision, 401(k), PTO.