Director of Product Strategy and Experience

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Join Us as Our Next Director of Product Strategy & Experience!

About You

You are a strategic leader at the intersection of product strategy, user experience, and customer focus. With a proven ability to align product management, UX design, and service delivery with GTM strategy and revenue goals, you drive innovation, optimize product-market fit, and enhance competitive differentiation.

Passionate about intuitive user experiences, you leverage customer insights, behavioral data, and market trends to shape impactful products. A collaborative leader, you ensure Product Managers, Business Analysts, and UX teams work cohesively to deliver user-centric solutions that maximize adoption, retention, and business success.

What You’ll Do

• Define & Execute Product Strategy – Develop a go-to-market and product experience strategy that aligns with business growth, revenue objectives, and customer engagement. Ensure that product-market fit, differentiation, and customer needs remain at the core of decision-making.
• Lead Product Roadmap & Market Positioning – Oversee the creation and execution of product roadmaps that maximize market opportunities, user experience, and long-term retention. Ensure that customer insights, competitive intelligence, and business strategy shape prioritization.
• Drive GTM Success & Cross-Functional Collaboration – Partner with marketing, sales, and customer success teams to ensure products are positioned effectively, solve real customer pain points, and align with revenue goals. Develop sales enablement strategies to improve product adoption and drive business growth.
• Enhance Customer Experience & Engagement – Champion a human-centered design approach, ensuring that product experiences are intuitive, engaging, and aligned with customer expectations. Work closely with UX teams to create seamless end-to-end customer journeys.
• Optimize Product Growth & Scalability – Lead initiatives that improve product adoption, retention, and revenue impact. Utilize data-driven insights to identify opportunities for growth, efficiency, and scalability.
• People Leadership & Team Development – Mentor and develop a high-performing product team, fostering a collaborative, results-driven culture. Drive career growth, professional development, and strategic alignment within the team.
• Market Insights & Competitive Positioning – Stay informed on emerging trends, competitive dynamics, and UX best practices. Use insights to refine product offerings, strengthen differentiation, and enhance customer experience.

What Sets You Apart

• Proven Experience in Go-To-Market Strategy – You have successfully led GTM strategy execution, working closely with sales, marketing, and customer success to ensure strong market positioning and adoption.
• Track Record in Product-Led Growth & Retention – You understand how to drive engagement, maximize customer retention, and optimize product adoption through UX strategy, data-driven decisions, and innovative product solutions.
• Commercial Experience in UX & Customer-Centric Product Design – You advocate for seamless, engaging digital experiences that enhance usability, drive conversions, and improve customer lifetime value (CLV).
• Experience in Competitive Analysis & Positioning – You know how to leverage market intelligence, behavioral insights, and competitive research to shape product strategy and differentiation.
• Leadership & Team Development – You have a track record of hiring, mentoring, and scaling product teams, ensuring that people development aligns with business objectives.
• Expertise in AI, Automation, & Emerging Technologies – Familiarity with AI-driven personalization, automation, and data analytics to optimize user engagement, retention, and product performance.

Why You’ll Love This Role

• You’ll drive product and market strategy, ensuring that products are competitive, impactful, and customer-centric.
• You’ll work closely with executive leadership, shaping the future of go-to-market execution and product experience.
• You’ll mentor and grow a high-performing team, ensuring product excellence through collaboration, strategy, and execution.
• You’ll lead customer experience initiatives, optimizing product usability, engagement, and long-term retention.
• You’ll be at the forefront of digital transformation, working on cutting-edge technologies and user experience innovations.

Team Collaboration:

• Overlap with some EST hours daily is expected.
• Reliable high-speed internet is a must!

Team Culture:

At Modus, a fast-growing, remote-first company, you’ll experience various exciting projects! Here’s a taste of what you might do:

• Giving back: Be an active participant through opportunities such as blog posts, open source contributions, and event speaking.
• Travel & connections: Meet fantastic people during our remote meet-ups! It’s all about collaboration and fun! Global environment and diversity at its best.
• Teaching and learning: Work in active teams on internal and external projects, staying up-to-date with the latest technologies.
• Being a self starter:  Autonomy and proactivity are the key to succeed at Modus.
• Client interaction: Represent Modus and our values while connecting directly with our clients, some of the world’s biggest brands.
• Growth: Enjoy comprehensive learning benefits, with access to over 12,000 courses. Your growth is our priority!

About us: 

Founded in 2011, Modus is a global, fully remote team of world-class technologists who thrive in a collaborative, innovative environment. We were fully remote before it was cool! We support organizations on their digital transformation journey through strategic consulting and full lifecycle product development, partnering with industry leaders including Atlassian, GitHub and AWS. Recognized as one of the Inc. 5000 Fastest Growing Private Companies for nine years and a top remote work company by FlexJobs, we have helped some of the world’s largest brands deliver powerful digital experiences.

We combine boutique expertise with enterprise-scale capabilities, helping organizations drive customer engagement, enhance retention, and maximize long-term value. As an award-winning Atlassian partner, we enable businesses to build customer-centric products that foster lasting relationships and adoption.

Perks of working with us:

• Remote work with flexible working hours
• Modus Global Office Programme:for when you want to get out of your home, we offer on-demand access to private offices, meeting rooms, coworking spaces and business lounges in locations in over 120 countries. 
• Employee Referral Program 
• Client Referral Program 
• Travel according to client or team needs
• The chance to work side-by-side with thought leaders in emerging tech
• Access to more than 12,000 courses with a licensed Coursera account.
• Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Additional benefits might apply contingent on your location.

By joining our team, you’ll be part of a high-performing group that leverages each other’s strengths and celebrates every success together. Apply now and show us you have what it takes to drive impactful product strategies and elevate customer experiences with Modus Create!