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Sr. Program Manager, Operations

United States
Articulate is looking for a seasoned Senior Program Manager to play a pivotal role in our Strategic Initiatives, Operations organization. Reporting to the Sr. Manager, Strategic Initiatives, this role is designed for a dynamic individual who excels in overseeing complex cross-functional programs, projects, and initiatives that drive our goals and objectives both within the Operations organization and across teams. 

As we drive org-wide initiatives to meet our go-to-market goals, the need for cross-functional oversight across operations, product, and marketing is key. The core of this position revolves around managing prioritization, collaboration, and execution of go-to-market initiatives, ensuring cross-functional alignment, strategic planning, accountability, risk mitigation, and dependency identification for successful delivery. The right candidate will possess strong program/project management skills with a drive for results rigor and can effectively and proactively communicate cross-functionally with key members of the team. 

What you'll do:

    • Provide cross-functional leadership and manage large-scale programs or multiple complex projects for high-priority strategic initiatives for go-to-market plans, including identifying key contributors, gathering requirements, defining milestones, developing roadmap, and deliverables, planning capacity, scheduling, and reporting status.
    • Connect current teams' initiatives to overarching strategic business objectives, inspect progress, and optimize plans based on continuous learning.
    • Drive engineering, product, go-to-market, and operations teams in shipping new products, features, systems, and processes as part of org-wide initiatives. 
    • Promote cross-functional communication and process to align with GTM and Product Operations teams.
    • Actively build consensus across stakeholders to enable coordinated forward progress.
    • Foster strong relationships and utilize outstanding communication (both written and verbal) and presentation skills to align stakeholders across the organization, convey plans, and present results to senior leadership.
    • Unblock issues, provide a systematic means to track execution and assist the Strategic Initiatives team with large, complex programs and goals.
    • Lead planning and resource onboarding for new projects, ensuring streamlined initiation processes and efficient execution.
    • Drive continuous improvement through retrospection, learning, and optimization for lean execution.
    • Contribute to establishing and maturing the Strategic Initiatives function within the Operations team, shaping processes for improved program/project management practices for org-wide adoption.

What you should have:

    • 10+ years of experience in program, project, and process management within marketing operations, sales operations, revenue operations, or related fields in the B2B SaaS sector driven by product-led growth strategies.
    • Strong understanding of GTM strategies, sales/order-to-cash processes processes, customer lifecycle management.
    • Proficiency in proactive risk assessment and mitigation strategies across project lifecycles.
    • Demonstrated passion for leading and energizing cross-functional teams.
    • Expert in project management tools like Notion, Jira, Smartsheets, Asana, or equivalents with desired experience integrating into Slack.
    • Experience managing budgets, resource allocation, and vendor relationships to ensure cost-effective project delivery.
    • Ability to adapt to changing priorities, handle ambiguity, and thrive in a dynamic environment.
    • Excellent verbal and written communication skills, adept at conveying complex technical concepts to diverse audiences.
    • Exceptional organizational skills, analytics abilities, and attention to detail.
    • Thoughtful, trustworthy, and resourceful doer.
    • Positive, empathetic, driven, collaborative, flexible, and confident.
    • Proven experience in implementing various methodologies such as Agile, Waterfall, and Kanban.
    • Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field/experience. Strategic planning and/or PMP certification is desirable.
$133,700 - $200,500 a year
The pay range for this position is $133,700 to $200,500 for all US locations. Articulate takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also bonus eligible. Articulate also offers a robust suite of benefits, check out the website for a full list.
About us

Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective.  Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.

Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other.  In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here

Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected]
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