What you'll do:
- Team Management and Mentorship:
- Provide thoughtful feedback and identify areas for improvement in product design critiques to drive high-quality, iterative, and customer focused design.
- Support and motivate the team to manage deadlines in collaboration with product and engineering partners to reliably deliver against roadmap goals.
- Give guidance that unblocks others
- Scope and define work into milestones and timeframes
- Design Thinking & Storytelling
- Lead exploration for solving design problems within your product area
- Analyze user and stakeholder feedback to identify problems and synthesize new, elegant solutions to solve pain points
- Use an understanding of our products and assets, the competitive landscape, and our users in product decision-making
- Participate in interviews with customers to gain new insights and synthesize research into findings for potential product improvements
- Design Execution
- Craft efficient user flows, thoughtful wireframes, high-fidelity pixel-perfect designs, prototypes, and pattern documentation leveraging our design system
- Validate creative ideas through rapid prototyping and user testing
- Collaboration
- Collaborate closely with engineering and product tripod members to strategically iterate on and ship new features regularly
- Cross team and technical boundaries to solve internal and customer problems
- Have mastered the art of the stakeholder review; completely own the feedback and design support they require on your projects
- Lead Design QA with thorough testing of new features, while giving efficient guidance for dev and QA teams
- Team Citizenship
- Push forward the craft of product design with an eye on industry trends and best practices
- Make a significant impact in the process of how design work is done, the operations of the design team, and the overall team culture
- Assist with finding new design talent and guiding junior-mid level peers
What you should have:
- Bachelor's degree in Graphic Design, Interaction Design, or related field
- Proven track record with 5+ years in product design with 1-2 years experience managing or leading product design teams
- Understanding of user-centered design principles, UI design principles, and best practices
- Demonstrated expertise in crafting cohesive, exceptional customer experiences across digital products
- Ability to think strategically and translate business objectives into customer-focused design solutions
- Leadership, communication, and presentation skills, with the ability to influence and inspire cross-functional teams and stakeholders
- Passionate about end-to-end customer experience holistic of product and brand
- A compassionate doer who seeks to improve our processes and regularly works to identify areas to maximize team efficiency
- Team player, highly self-motivated. Ability to collaborate closely with product managers, product designers, engineers, and copywriters in the tripod model
- You are resilient, reliable, and optimistic
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