What we're looking for:
- 2-3+ years in Developer Community Management with experience scaling Community Programs and 4+ years relevant work experience.
- Passion for 1Password, and the developer space and a genuine interest in the target community.
- A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
- Passion about being a community and developer advocate. You understand why customer voices are so important.
- Flexibility and adapting quickly when priorities change.
- Solid understanding of cross departmental functions including Marketing, Technology and Product.
- Experience working with various online community platforms and tools.
- You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines.
- Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic.
- Willingness to go the extra mile to serve our customers.
- Good technical understanding and can pick up new tools quickly.
What you can expect:
- Help execute on the developer community strategy, roadmap, and success metrics.
- Work cross functionally with our internal teams on community engagement strategies.
- Manage and execute a community content strategy, including working with key stakeholders across internal teams to manage our Developer Newsletter and blog.
- Partner with product marketing to increase awareness and adoption of new developer features.
- Moderate, listen and engage regularly with our amazing community members across various platforms like Reddit, Slack, and Mastodon, providing them with any support and resources they need.
- Manage our inbound Hackathon requests, and Teams for Open Source requests.
- Work closely with our Developer Relations Manager, to support the community at scale and act as a passionate advocate for the community within the organization.
- Help plan and run community events throughout the year (conferences, meetups, hackathons, and other activities).
- Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
- Identify opportunities to surprise, delight, and show our community members how much we appreciate them.
- Measure, analyze, update and track community data.
- Manage all internal and external Developer Community guidelines and documentation.
- Create community onboarding and offboarding processes.
- Escalate and flag issues as needed to keep the community a trusted space.
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