What you can expect:
- Help develop and execute on various community program strategies for our B2B and B2C audiences.
- Work cross functionally with our internal teams on community engagement strategies, to support the macro business objectives.
- Partner with the community content team to ensure relevant programmatic content is created and measurable.
- Be active in the community, and become a known resource to our members.
- Partner with our Advocacy team to help identify and nurture our most engaged users.
- Create and share program features, functionality and value with cross-functional partners so they can be leveraged across the organization.
- Work closely with our Moderators to ensure programs are properly supported with clear guidelines and workflows.
- Partner with the community platform manager to fully leverage our community technology when growing our programs.
- Constantly gather feedback from the community and bring those insights to the appropriate internal teams.
- Build the right processes and mechanisms to ensure we are recognizing and rewarding our members.
- Measure, analyze, update and track community data, connecting it clearly to 1Password business goals and objectives.
- Escalate and flag issues as needed to keep the community a trusted space
What we're looking for:
- 2-3+ years in Community Management with experience scaling Community Programs and 4+ years relevant work experience.
- Experience working with, and building programs for a B2B audience
- Specific experience creating or developing User Group, Gamification, Support, Ideation, or Ask Me Anything programming within a technology/SaaS organization.
- Passion for 1Password, and a genuine interest in the target communities.
- A strong communicator and writer. Being successful in this role will require you to excel at both internal and external communication.
- Passion about being a community advocate. You understand why customer voices are so important.
- Flexibility and adapting quickly when priorities change.
- Solid understanding of cross departmental functions including Marketing, Customer Success and Product.
- Experience working with various online community platforms and tools. (Bonus for experience with Khoros.)
- You are an organized master multitasker, someone who knows how to set goals, prioritize, and maintain focus when it comes to deadlines.
- Fantastic interpersonal skills, a great listener, and is extraordinarily empathetic.
- Willingness to go the extra mile to serve our customers.
- Good technical understanding and can pick up new tools quickly.
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