User Experience Researcher, Privacy and Security Remote US, Remote Canada, Remote Toronto/Vancouver Area
A lot of companies say they’re “mission-driven”. Our unique corporate structure guarantees that every decision we make upholds our mission: to make sure the internet stays available, safe, and welcoming to everyone. Beholden to neither shareholders nor investors, Mozilla Corporation is wholly owned by the not-for-profit Mozilla Foundation.
The Privacy and Security team at Mozilla is a vanguard for protecting people on the internet. We embody the Mozilla manifesto principle that individuals’ security & privacy are fundamental and must not be treated as optional.
One year after the launch of our flagship product, the Mozilla VPN, the Privacy and Security product team is hard at work building new products to add to our portfolio. Since our products can be used by anyone with internet access, every member of our team has the ability to provide valuable tools to protect users’ data and contribute to a safer internet
Are you passionate about engaging with people at a deep level to understand their experiences, motivations, and behaviors? Do you care about the health of the internet and protecting user’s privacy online? Are you able to balance inspiration, bias, and meticulous research in order to move quickly through the research process? If so, apply to be a researcher on the Privacy & Security User Experience Team!
What you’ll do
Contribute to the design, functionality, and features of products that people protect themselves online
Craft clear and detailed research plans, be responsible for the execution of the plan including participant recruitment, creating research materials, conducting fieldwork, collecting and analyzing data, and presenting the findings
Facilitate a user-centered design and product development process that advocates for users’ needs and perspectives.
What you bring
A passion for research and deep empathy toward people
A strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them
Experience with modern methodologies including user testing, cognitive walkthroughs, user interviews, remote testing, field studies, and surveys
An innovative and experimental approach, connecting insights to design, brand, technical requirements, and product strategy
Advanced degree, or equivalent experience, in design, human computer interaction, cognitive science, experimental psychology, anthropology, information science, or related field.
1 - 3 years of professional experience in a user research setting.
You may travel ~25% time (5-6 days per month) for research studies and team and company meetings. We support flexible work hours, paid professional development, and have a wellness program that includes child-care assistance.
Commitment to diversity, equity, inclusion, and belonging
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.
We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at email@example.com to request accommodation.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
Vacancy page : https://boards.greenhouse.io/mozilla/jobs/3644147