Technical Onboarding Manager (Remote, Canada) Americas

Company: Shopify

About the role

In your role as a Launch Engineer (aka - Technical Onboarding Manager), you'll be partnering with new Shopify Plus and POS merchants as they come onto the platform. You will work with them to ensure that they have a solid plan and timeline for their site's launch. To support their business processes and initiatives, you'll consult on their e-commerce technology stack, and provide guidance on how to best leverage the Shopify platform and ecosystem.

Once a shop is launched, you will be responsible for a smooth transition to the Merchant Success team.

Projects you could work on:

  • Acting as a primary point of contact for merchants to lead them from kick-off to launch. This will involve scoping and building a launch plan, and leveraging resources and teams to provide the best merchant experience

  • Educating merchants on proper e-commerce store and point of sale setup (domains, redirects, product taxonomy, building collections, etc)

  • Becoming a subject matter expert on Shopify platforms, the industry and the Partner & App Ecosystem  

  • Working with merchants' internal and 3rd party design and development teams

  • Consulting with merchants on interesting and complex business system integrations

  • Helping our merchants to convert their store ideas into real and actionable plans

  • Providing documentation & support during the store development phase

  • Liaising with internal Shopify teams, such as the Shopify Plus sales team, the Merchant Success team, Solutions Engineering, and our internal support team

  • Progressing the site status so stores launch as efficiently as possible

  • Providing technical support for our Merchant Success team, and in some cases joining the call between the MSM and their merchant

  • Sharing your learnings & best practices with the rest of the Launch team, constantly iterating and improvement


Requirements for the role:

  • An understanding of commerce best practices, including how to migrate data from other platforms into Shopify

  • Experience working in an application ecosystem and integrating 3rd party technologies into the Shopify platform

  • Strong project management mindset. This is not a true project management role, but does share some skills with it, especially managing expectations, stakeholders, and creating onboarding plans

  • Strong API knowledge. You won’t need to write code or build an app, but you must be able to understand API documentation, use a REST client and know how to conceptualize an API solution

  • A deep understanding of technical strategy as it relates to operating and growing a commerce business

  • A curious mind for how things work and what makes them tick, an affinity for helping and teaching merchants, and a constant thirst to learn about the next best thing

Bonus experience:

  • Experience with Liquid - you won't need to make a theme but you should know how to make small changes and what's possible with our themes

  • Project management - in some cases you'll be reviewing formal project outlines from merchants to confirm requirements for a successful site launch

  • Data systems and best practices with interfacing with them

  • Running your own business online or in store - you know what it means to be an entrepreneur and can share your learnings with our merchants

  • Building Shopify stores, either for yourself or clients

  • Bilingual (FR/EN) 

Shopify is now permanently remote, and working towards a future that is digital by default. Learn more about what this can mean for you.

Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

How we hire

At Shopify, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high impact teams. Our recruitment process centres around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.
Learn more about our hiring process 

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