Staff Product Designer - Enterprise United States

Company: Twilio

Because you belong at Twilio

The Who, What, Where and Why

Twilio is growing rapidly and seeking a Staff Product Designer to lead the design of customer experiences for our Enterprise customers. In this role, you will collaborate with multidisciplinary teams across the company to discover, define, and design experiences that enable our Enterprise customers to manage the end to end customer journey from onboarding, build, launch, operate and scale. 

The ideal candidate will be an advocate for our customer-informed process, a champion and active contributor to our inclusive-by-default Design System, a partner to our UX team members in upholding our principles and standards, and a UX leader who takes a holistic, human-centered approach to design.

Who?

Twilio is seeking a Staff, Product Designer who:

  • Has experience in designing complex systems that scale, operating models and consistent design tooling across matrixed teams designers, engineers, and product managers 

  • Has experience driving strategy and vision, shepherding throughout the product life cycle across multiple teams and partners

  • Can collaborate with product managers to explore problems and identify high-impact opportunities for the business

  • Can ideate and validate solutions based on user research and data, as well as have first-hand experience in conducting discovery and research methodologies. 

  • Can make informed decisions amid ambiguous situations while considering the goals, constraints, and risks 

  • Is a self starter, strong communicator, and collaborator

  • Will evangelize UX and customer-centric thinking across the organization

  • Has a proven user-centered design workflow that comprises: design, prototyping, presentation, sharing and soliciting feedback, influencing key decision making, and collaborative handoffs with developers.

  • Readily applies design thinking methodologies to drive alignment across different teams and partners

  • 5+ years of industry experience and a related degree or equivalent experience in UX, Design, HCI, Human Factors, Information Management, Design, Psychology or Anthropology

The ideal candidate also has

  • Experience designing and evolving enterprise application software in a fast-past environment.

  • has worked at a SaaS software company serving B2B customers.

  • Experience with designing for new initiatives - starting with hypothesis and problem definition

What?

As a Designer on the Enterprise team, you will live our Magic Values, and be able to:

  • BE AN OWNER: Own and advance the user experience for Enterprise customer journey touchpoints  

  • WEAR THE CUSTOMER’S SHOES: Engage with our customer community to understand their needs, and design products and workflows to unlock their potential.

  • WRITE IT DOWN: Define, design, review, test and specify interfaces, components, systems, frameworks and tools for customer experiences. Articulate the customer problem and success metrics, and gain alignment with partners on your approach to testing, learning, and iterating on a solution.

  • DRAW THE OWL: Navigate ambiguity with a scientific approach - stating hypotheses, testing, learning and adapting.

  • DON’T SETTLE: Collaborate with other Product Designers in elevating our standards. Participate in Design Critiques to ensure consistency across Twilio products. Advocate for more efficient processes and higher standards across the UX organization. 

  • NO SHENANIGANS + BE INCLUSIVE: Remain open, transparent, and inclusive while sharing work at various stages of the process, proactively inviting diverse (and potentially contrary) inputs in your design process, and remaining humble while asking for and providing useful and constructive feedback to peers of all levels.

Why?

The Enterprise team’s mission is to enable our Mid size and Enterprise customs to achieve their full potential and scale rapidly by providing a platform they can trust. As a designer on this diverse team you’ll discover and deliver improvements to our industry leading Customer Engagement platform. Some exciting areas of this team’s charter include Proactive Insights, Enterprise dashboards and Enterprise Security features. 

Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  

Where?

This position will be remote in the US. This position is remote friendly. However, when visiting our offices, you will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, access to our building fitness center, monthly All Hands and more. 

 Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role hired in Colorado.

Salary: 

Denver/Boulder Metro:  

$120,832 - $166,144

Rest of Colorado:

$105,728 - $145,376

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Medical
  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

Vacancy page : https://boards.greenhouse.io/twilio/jobs/2537975