Software Engineer, Email Platform United States

Company: Twilio

See yourself at Twilio

Join the team as our next Software Engineer on our Email Platform team!

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.


Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to fulfill the critical role of a Software Engineer within Twilio Sendgrid in creating, deploying and managing highly available, very large scale distributed systems.

Our systems sent 7 billion emails on Cyber Monday 2021 and we continue to scale! You will be a key contributor in one or more of these areas - Re-architecting existing systems struggling to scale, build new product offerings that provide deep insights around the health of our customer's email program, build next generation integration platforms combining Sendgrid tech stack with Twilio's existing platform.


In this role, you’ll:

  • Be An Owner: Contribute in drawing out 1+ year technical strategy for the team. How will you develop a culture of personal and team growth that encourages your team members to work together to achieve great outcomes? Operates at the team level, with measurable cross-team impact within the BU.
  • Empower Others: Help, guide, mentor and influence the team by sharing your knowledge and experience, in solving complex challenges. Actively remove oneself as a single point of failure.
  • Ruthlessly Prioritize: Advocates for balancing between tech debt and feature development by collaborating with engineering and product. 
  • Wear The Customer's Shoes: Ship reliable features, at scale, that deliver the most value to your customers. You will partner with engineering and product to understand customers’ challenges, see opportunities, craft solutions, and lead the team to deliver the right value. 
  • Be Bold: Embrace calculated risks, while understanding the tradeoffs between technology choices.
  • Be Inclusive: Collaborate with a diverse group of people with different backgrounds. 
  • Don't settle: Constantly look for areas of improvement in systems and optimize.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 4+ years of relevant experience building highly available, scalable, fault tolerant and maintainable distributed systems
  • Excellent written and spoken communication skills and Having the ability to articulate and present vision to both technical and non technical stakeholders.
  • Operational excellence focussed mindset: Understands value of monitoring with metrics and alerting. Knows how to build resilient systems that are maintainable for years to come
  • Understands the importance of availability and reliability
  • Strong experience with one or more of following languages - Golang, Python, Java, C#, C++ 


  • Strong understanding of SQL and distributed databases like ScyllaDB, ClickHouse, Dynamodb, Snowflake, Cassandra, MySQL
  • Experience working with event streaming platforms like Kafka, Kinesis
  • Experience with container orchestration and other technologies:Kubernetes, Redis, Buildkite, Chef
  • Experience with automated testing: unit, integration, acceptance, staging, etc
  • Experience with REST API design and implementation.
  • Experience with AWS, GCP, Azure or other public cloud infrastructure platforms
  • Experience with email at high scale


This role will be US remote or Vancouver, B.C.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado as well. The information below is provided for those hired in Colorado only.

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,000 - $165,000
  • Non-Sales: Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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