Senior Manager, Marketing Operations United States

Company: Twilio

See yourself at Twilio

Join the team as our next Senior Manager, Marketing Operations

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help Twilio set the bar for customer engagement by working on initiatives that delight our customers with personalized and timely messaging, and a transformational demonstration of Twilio’s products. In this role, you will architect a world class B2B marketing tech stack that will enable us to scale our marketing initiatives globally.

You will be a part of the Marketing Operations team, which aims to drive a step-function increase in engagement and conversions by designing and building an integrated marketing stack that powers personalized and timely marketing.

Responsibilities

In this role, you’ll:

  • Lead, and grow a team of passionate marketing operations professionals by enabling them to do the best work of their careers
  • Architect a world class B2B marketing tech stack that’s in keeping with the dynamic needs of a growing business
  • Assess areas of opportunity in the business, advocate for specific initiatives, create and maintain a roadmap of key initiatives, and influence cross-functional partners with SME expertise

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 8+ years of experience in an operations or analytics role with deep understanding of processes and systems
  • Experience working with marketing automation platforms (Eloqua, Marketo, etc.) and CRM (Salesforce)
  • At least 2 years of experience leading, growing, and scaling teams
  • Experience working with cross-functional stakeholders with a demonstrable track record of delivering high impact solutions
  • Ability to think strategically while also being detail oriented
  • A sense of curiosity, willingness to learn, and focus on customer experience
  • Bachelor’s degree or equivalent experience required

Location

This role will be remote.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $176,080 - $242,110
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

#LI-Remote

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Vacancy page : https://boards.greenhouse.io/twilio/jobs/4043444

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