Senior Manager, Analytics United States

Company: Twilio

The Who, What, Why and Where

Do you like working with big data? Do you like using data to drive decisions across the business? If yes, our Analytics team works closely with leaders across the company from Finance, Product, Sales, Marketing and beyond to drive the business, all using massive amounts of data. In this role, you will see a direct link between your work, company growth, and customer satisfaction, all at global scale. We are looking for a leader who is passionate about solving data problems by building simple solutions and thrives on collaboration.

As a Senior Manager in the Analytics team, you will lead a team of highly skilled data engineers and analysts who deliver company wide analytics via data warehouse and analytics solutions. You will be responsible for leading the team that builds integrations amongst the various business systems, transform data sets, manage the data life cycle and provide trends and insights into our business. You will be advocating and building a self service data driven culture. You will be responsible for performing company-wide analytics initiatives to consistently use data, tools, and applications, for optimal business processing, adoption of data and critical decision making.


  • Extensive experience serving customers to drive business metrics using data and practical insights 
  • Extensive experience building and scaling analytics teams using big data, operational reporting, predictive intelligence and AI/ML technologies  
  • Experience forming relationships with key partners, developing long term analytics roadmaps and coaching leadership teams on analytics competencies development
  • 8+ years proven experience in leading and overseeing data initiatives, which require extensive collaboration across various business unit leaders
  • Experience in building and managing data warehouse systems, data models, system integration, ETL development, reporting & analysis.
  • 8+  years experience working in cloud environments like AWS and related data products
  • Have solid understanding in Presto, Redshift, Snowflake or related systems, apache spark or hadoop, python or other programming languages, 3rd party APIs and related integrations, reporting tools like Looker, Tableau etc.
  • Strong interpersonal skills, fosters and enables both individuals and teams to excel.


As a Senior Manager on the Analytics team, you will:

  • Complete the prioritized initiatives and align efforts to meet key objectives
  • Work with various partners and key business leaders to understand their data needs and provide solutions that will enable them in making data driven decisions 
  • Promote self service analytics culture via use of platforms and services 
  • Responsible for managing cross functional projects and timely deliverables 
  • Responsible for hiring, retaining and mentoring analysts and engineers
  • Mentor and coach junior analysts and engineers to grow in their careers 
  • Provides guidance and strategy to the team in the performance of their duties, establishing work priorities, and in achieving company initiatives
  • Act as a customer advocate and coach the team to provide highly consultative analytics recommendations to enable long term partners success



For the right candidate, this is fun work, leading a team that creates and operates a massive data warehouse based on innovative technologies like Kafka, Spark, Presto, Snowflake, Redshift, Looker and Tableau. The Business Intelligence team builds analytics solutions for our business units to drive key business metrics and empower the business to make data-driven decisions at scale.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio.


This position will be remote. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.


In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 



Denver/Boulder Metro: $120,832.00-$151,040.00

Rest of Colorado: $105,728.00-$132,160.00.00

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match





Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Vacancy page :