Senior Implementation Project Manager (Remote) Austin, Texas /

Company: CareMessage

2022 Team Impact

Since first launching its product in late 2013, CareMessage has partnered with 400 healthcare organizations in 43 states across the country, reaching 10M+ underserved patients.

In the past two years, from the beginning of the COVID-19 pandemic to today, the CareMessage team has risen to the occasion to support a 10x growth in our messaging volume, as well as evolving customer needs- from supporting COVID testing and COVID vaccinations, to filling immediate needs for patients tied to food insecurity and housing.

As a part of the 2022 CareMessage team, you can play a key role in helping improve health outcomes at a national scale for the most vulnerable patient populations.

CareMessage is looking for a Senior Implementation Project Manager to join our growing team:  At CareMessage, we love our customers and are committed to their success. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape.  As a Senior Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals.  You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations.  As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success.  This role requires someone with experience leading customer implementations involving system integrations in a healthcare technology setting. 

Who You Are:
You have a continuous improvement mindset, are driven to understand “why,” and are able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers and vendors. You have experience monitoring and reporting on progress against critical implementation and project lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments. 


Requirements:

    • Prior experience with healthcare integrations, including HL7 messaging standards
    • Prior experience with API and SFTP protocols and standards
    • Experience with one or more EMR/EHR systems such as (but not limited to) Epic, NextGen, Allscripts, etc. 
    • 5+ years project management experience
    • 5+ years healthcare industry experience 
    • Demonstrated experience in gathering and transforming customer needs into actionable technical recommendations
    • Excellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitude
    • Outstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitude
    • Passion for using technology to transform healthcare access and delivery in underserved communities
    • Resourcefulness, flexibility, and excellent follow-through
    • Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment
    • Ability to work independently and as a collaborative team player, with strong time management & prioritization skills

Within 1 month you will:

    • Learn the product inside and out
    • Speak with customers to understand their needs and their clinical goals
    • Shadow the implementations for a set of customers, learning about established templates and best practices

Within 3 months you will:

    • Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertise
    • Develop new processes and enhance existing best practices for implementations as you take ownership of leading your own project portfolio
    • Contribute documentation for our internal knowledge base

Within 6 months you will:

    • Grow your technical hat and become a subject matter expert in one or more technical integration areas
    • Lead a cross-functional group in achieving implementation-related company-wide objectives
    • Work with our Product and Engineering teams to prioritize customers' feature requests
Compensation Details:

This role is currently set at a senior-level, equivalent to someone who has held a handful of Implementation Project Management-related roles in the healthcare space in the past. Our salary allocation for this role is $122,000. All team members performing the same role at the same level are paid the same regardless of where they are in the world.

LI-REMOTE

About CareMessage
CareMessage is the largest patient engagement platform for underserved populations in the United States. We want to help create a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 10 million underserved patients at over 400 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging.

Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others.


Benefits:
Competitive salary
Flexible work hours as a fully remote team
Half-day Fridays
Generous medical, dental, and vision insurance for employees and their families
Health Savings Accounts and Flexible Spending Accounts
401k retirement plan
Short & long-term disability insurance
Paid parental leave for biological and adopted children
9 wellness days to be used for anything that comes up in life or self-care
Paid time off & 1-month (20 working days') paid sabbatical after the 4-year anniversary
15 paid company holidays, plus a ~5-day mid-year break and a ~5-day end-of-year break
Employee Assistance Program
Budget for professional and personal development (webinars, online courses, books, and more)

We are committed to equal opportunity and actively encourage candidates from all backgrounds to apply regardless of race, color, religion, sex, gender identity, national origin, military or veteran status, marital status, sexual orientation, etc.

Vacancy page : https://jobs.lever.co/caremessage/d531e364-0a0b-4385-8372-b341da12aaa8

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