Senior Customer Success Manager Chicago, IL

Company: Hireology

Hireology’s technology empowers businesses to build great teams. Over the last nine years, we’ve grown from a startup to a market-leading organization with over 230 team members, and we’ve created an award-winning culture that makes this company an amazing place to work.

It’s with that in mind that Hireology is looking to add a member to the Customer Success team. The Senior Customer Success Manager will focus on building strong, trusted partnerships with Hireology’s key account customers and will act as a true advisor. This individual will be tasked with helping our customers effectively engage with the Hireology platform and process which, by result, will lead to better hiring decisions.

As a Senior Customer Success Manager, you’ll be responsible for:

  • Serving as a consultant to customers on how to best utilize and optimize the Hireology platform by delivering industry knowledge and best practices in strategic conversations

  • Leveraging and analyzing product usage data to make recommendations on hiring strategies

  • Maintaining and growing revenue by creating meaningful value for the customer

  • Improving product usage and adoption through proactive and content-driven communication

  • Developing a trusted advisor relationship with stakeholders and executive sponsors to drive value by garnering an in-depth understanding of customers’ strategic goals and needs

  • Identify and develop strong relationships with key stakeholders in complex organizational structures

  • Maintaining a deep understanding of our product/data offerings and speak with customers about the most relevant features/functionality for their specific goals

So what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:

  • Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed

  • Customer-Oriented: A successful Customer Success Manager has a clear and impassioned customer relationship management philosophy along with outstanding customer relationship capabilities, interpersonal and communication skills

  • Time Management Guru: The Customer Success Manager role is one that will pull you in multiple directions and you must be able to prioritize and manage your time. The ideal candidate will naturally be able to differentiate urgent, important, and urgently important tasks.

  • Strategist and Tactician: In this role you will be the CEO of your territory and, to be successful, you must be able to develop a strategy and plan for managing that business. At the same time you will need to be in-the-weeds, executing and fighting fires to ensure success. The right person for this role can easily navigate between the strategy and the tactics.


Okay, we’ve laid out what the job is - now are you qualified? Below are the minimum qualifications we’re looking for in a Senior Customer Success Manager. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.

  • A minimum of 5+ years of relevant Account Management or Customer Success experience.  Recruiting/Staffing, or SaaS experience is a plus.

  • Demonstrable progression within role and within previous companies

  • Experience working with C-Level executives and delivering Executive Business reviews preferred

  • A clear and impassioned customer relationship management philosophy, along with outstanding customer relationship capabilities, interpersonal and communication skills

  • Bachelor's degree

  • Must be willing to travel up to 25%

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