Want Remote

Senior Backend Engineer

Americas Remote

Hi, I'm Darlene, Engineering Manager at Customer.io. I'm looking for a product-minded Senior Back-End Engineer to join our Growth team!

We are passionate and highly effective people who believe that embracing unique perspectives is key to our success. We ship fast, with just enough processes to keep us coordinated.

Although we are fast-paced, we don't look down on quality, both in terms of code and personal life. We are seeking empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.

For us, the customer's growth defines our growth.

We are consistently working to reduce the time customers get product value, provide solutions aligned with their stage and set them up for success.

To achieve that, we touch on different areas of the applications: auth, notifications, internal tooling, and payments.

We understand that you might not have all the skills listed here, but that's okay. If you have any of the skills listed below and are interested in developing the others, we want to hear from you!

Some things you'll do

  • Be a model and mentor for writing performant, well-tested, and easy-to-understand services in Go.
  • Apply your unique perspective to help us define, design, and build the next generation of features and infrastructure needed to help our customers and company to flourish.
  • Be part of a small team of developers that value high-quality software, practice continuous improvement, inspire collaboration, and believe in rapid iterative development.
  • Bring your technical expertise to solve hard problems, adapt to change as we rapidly grow, and leverage new technologies and best practices.
  • Work on projects that directly impact the company's revenue.

About you

  • Has a iterative mindset
  • Knows that communication is hard, and compensates that over communicating
  • Believes that freedom means responsibility
  • Is eager to work on new and hard challenges

What we're looking for

  • A track record of delivering performant and scalable distributed applications on cloud infrastructure, preferably in Go but many of our engineers have succeeded while picking it up on the job.
  • Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
  • A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
  • Not being afraid to fail, take risks, and ask for help.
  • Comfort working in UNIX environments and applying modern collaborative development practices.
  • Experience in working with RDB systems, preferably MySQL.
  • Preferably based in North/South American time zones.


About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 6,000 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

  • Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
  • 16 weeks paid parental leave (including adoption and foster care)
  • 100% paid insurance premiums for you and your dependents
  • 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
  • $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
  • $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
  • $300/month co-working space rental reimbursement
  • $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
  • $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
  • One month sabbatical after five years at Customer.io
  • We also have opportunities to meet in-person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

Here's what you can expect from our hiring process:

  1. 30 minute video call with a Recruiter

  2. 30 - 45 minute video call with the Hiring Manager

  3. Take Home Assignment

  4. Assignment Review Call with two potential team members

  5. Final Interview