Salesforce Administrator Chicago, IL

Company: Hireology

Hireology’s technology empowers businesses to build great teams. Over the last nine years, we’ve grown from a startup to a market-leading organization with over 230 team members and built an award-winning culture that makes this company an amazing place to work. It’s with that in mind that Hireology is looking to add a Salesforce Administrator to our team. Based in our downtown Chicago office, the Salesforce Administrator is the first line of defense on our most critical operating system for all revenue-facing roles and is an essential part of ensuring smooth and ever-improving business operations in a quickly changing environment. 

As our Salesforce Administrator, you'll be responsible for:

  • Managing internal Salesforce case queue and assigning incoming cases to the relevant owner
  • Responding to and executing essential administrative cases, including but not limited to:
  • Lead Management
  • Marketing Campaign creation and population
  • Importing lead lists
  • Data integrity (Account cleaning/hierarchies, de-duplication, etc.)
  • Marketing prospect/customer list segmentation
  • Proactive Salesforce Administrative Tasks
  • Optimizing page layouts
  • Managing new users, roles, and permissions across the Hireology Salesforce instance
  • Creating ad hoc reporting, based on a deep understanding of the Salesforce platform and the Hireology data model
  • Interfacing with 3rd party billing and subscription service
  • Working with data warehouse and analytics teams to help manage and eliminate data discrepancies

So what kind of person are we looking for in this role? We have a unique culture here at Hireology, and the person who will be successful in this role will be:

  • Critical Thinker: You should be able to identify an issue, understand the scale of the issue, brainstorm a solution and prioritize a fix
  • Obsessed with details: Some people call them “the weeds”, but you’re a gardener. You know them intimately because that’s the only way to know which ones are harmful and which ones are essential.
  • An Effective Communicator: Delivering messages up and down and across the organization requires clarity, diplomacy, and discretion - you will need to demonstrate all of those abilities. Please show us how well you communicate in a well-written cover letter to this opening.
  • Creative and Curious: You’ll be able to find areas where we can be better and you’ll work across the organization - and outside of it - for the best ways to make them better. Then you’ll make them better. You’ll learn a ridiculous amount, because you have to and because you want to.
  • A Person of Integrity:  Not negotiable in this role or any at Hireology.

Okay, we’ve laid out what the job is - now are you qualified? Here are the minimum qualifications we’re looking for in a Salesforce Administrator:

  • 2-4 years experience in a fast-paced work environment
  • Familiarity with Salesforce Platform
  • Excellent written and verbal communication skills
  • Meticulous organizational skills and attention to detail
  • Ability to quickly switch contexts and deliver immediate value
  • Passion for learning and teaching new tools

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