Research Coordinator - Segment Core United States

Company: Twilio

See yourself at Twilio

Join the team as our next Research Coordinator (L2) supporting our Segment Core Product team. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

The position is needed to enable Twilio to conduct user research efficiently and effectively. Our team sources, engages and maintains relationships with current and potential customers to understand user needs at scale. We’re focused on delivering the resources, tooling and documentation needs of the Twilio research community to empower productive research. 

As members of the Research Operations team, Research Coordinators provide the infrastructure for user engagement research, enabling teams to focus on uncovering user behaviors, needs, and motivations in order to design products and services that provide value. 


In this role, you’ll:

  • Partner with our Segment Core team members to strengthen Twilio’s product offering
  • Support end-to-end research studies through user sourcing, participant engagement, and logistics coordination
  • Partner with research, design, and product teams on project requirements to communicate status and updates
  • Identify pain points and process gaps, iterating on existing systems or developing new solutions
  • Engage in proactive pipeline development to enable just-in-time user access by building up groups of research participants over time
  • Maintain reliable resources, tools, and documentation to support customer insight discovery


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!



  • Strong interpersonal skills with a proven record of developing connections and successful relationships
  • Excellent communication and presentation skills, including an ability to communicate effectively with diverse array of stakeholders
  • Proactive and self-directed with an ability to iterate and contribute to establishing best practices 
  • Solutions oriented, with experience improving processes and/or operations including evaluating and tracking success metrics
  • 2+ years of relevant work experience


  • Experience developing recruitment pipeline and/or communities
  • Basic to Intermediate SQL experience
  • Ability to speak and write fluently in Spanish, Portuguese, German, French, or Japanese



This role will be remote and based in the United States.


What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.


Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.


Location-dependent Information: The information below is provided for those hired in Colorado only. Please note this role is open to candidates outside of Colorado as well. 

*If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $49,224 - $70,320.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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