Product Risk Analyst - Account Security United States

Company: Twilio

See yourself at Twilio

Join the team as our next Product Risk Analyst - Account Security.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This role will help define the future of Twilio’s Account Security risk strategy, focusing on evaluating, explaining and prioritizing ris ideas and deliverables for the Team.. 

The Risk Analyst will develop innovative solutions that help us anticipate and address our customer needs. This will be a highly visible role, partnering with R&D and Account Security leadership to build scalable solutions and extract insights from big data to identify key opportunities and prevailing trends. The role will involve business partnering and special projects requiring detailed modeling to partner with Product and Engineering to drive the future of our product development.


In this role, you’ll:

  • Maintain key reports and archived results for every experiment we run.
  • Propose and prototype behavioral models / signals with the AI Team for future prioritization.
  • Propose and prototype algorithms that leverage our AB Test results for the AI Team for future prioritization.
  • Work with stakeholders in Product and Engineering to update and maintain key business metrics and deliverables
  • Translate complex technical product achievements into competitive advantages for GTM to use with potential clients.
  • Advise leadership on key trends and use sound judgment to deal with complexity and make smart tradeoffs.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 2+ years of experience in a progressive analytics role, preferably in a high growth SaaS environment
  • Expert skill level with analytical tools (e.g. Tableau). Experience with Python and SQL
  • Advanced knowledge of statistical concepts and prominent testing methodologies
  • Deep understanding of P&L components, unit economics, and how to build business models
  • Strong communication & analytical skills


  • Experience functioning across a matrixed organization, ensuring availability of high data quality
  • Experience presenting to Director+ level leadership

Master's degree in Engineering, Statistics, Computer Science, Mathematics, or a related quantitative field


This role will be remote, USA.

This position is a remote role but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Colorado applicants: 

  • The estimated pay range for this role, based in Colorado, is $74,000 - $93,000
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

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