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Product Demo UX Specialist II

Twilio
Remote - Colombia

See yourself at Twilio

Join the team as our next Product Demo UX Specialist II.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

We’re searching for a thoughtful, results-driven demo design leader to join our PMM team to help shape the future of our demos for sales, events, website and social media content. The product marketing team within the broader marketing team is responsible for messaging the unique value of our products and services. We own a broad range of programs — from partnering with our campaign team to plan go-to-market launches to producing live product training and tools to help
our sales team. We deliver high-quality content and need to expand that same principle into our demos and showcase our product portfolio.

Responsibilities

In this role, you’ll:

  • Proven understanding of user-centered design techniques & demonstrated ability to incorporate principles into the architecture and design of demos.
  • Ability to grasp and distill highly complex strategies and translate them into clean, focused, understandable solutions from brainstorming, brief creation to delivery in a fast-moving and changing environment.
  • Serve as a design lead on product demos, presenting deliverables and delivering high-quality work centered around innovative design solutions that capture the product and meet the business problems.
  • Create the demo deliverables leading with research, conceptualize, critique, execute, and validate the outcome in both digital/physical experiences .
  • Improve the way we visualize data to our customers.
  • Collaborate with teams across product and engineering to build out and optimize the demo as applicable.
  • Demonstrated ability in gathering and translating requirements from product, events, SMEs, users, and business analysts into product demos.
  • Be an excellent communicator and storyteller both verbally and visually, bringing ideas to life using sketches, workshops, wireframes, journeys, prototypes, presentations and more to communicate clearly.
  • Manage design research efforts and contribute to the creation of design solutions by generating ideas and creating design informed by product, PMM peer group with advanced knowledge design process and methodologies.
  • Oversees multiple demo solutions and shape the development and or continuous improvement of design processes, procedures, standards and guidelines to optimize the delivery of business value.
  • Serves as a mentor to peers and oversees the efforts of team members.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Ability to work productively within a team.
  • A great eye for detail and the ability to work well under pressure.
  • Strong internal and external relationship management skills.
  • Agile and flexible thinking.
  • Fluency in written and verbal English & Spanish.
  • A solid understanding of software and worked on product design (demo).
  • Experience applying usability testing techniques and principles.
  • Experience applying a web design standard.
  • Knowledge of web client technologies (browsers, HTML, CSS) (if applicable).
  • Proficiency in Adobe Illustrator, Photoshop.

 

Location 

This role will be Remote - Colombia. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].