Principal Product Manager, Twilio Serverless United States

Company: Twilio

Because you belong at Twilio.

The Who, What, Why and Where

The Developer Experience team sits squarely at the intersection of software engineering and product design as we build the Twilio Platform! A phenomenal developer experience will minimize the “time to magic” as developers learn about Twilio for the first time. And that same experience also empowers teams at the largest companies in the world to confidently deploy extensive web-scale applications.

You’re excited about the possibilities of Serverless computing, and by the idea of making it easier for developers to build and deploy their ideas on Twilio. Our current products include everything from the large-scale distributed backend that makes up Twilio Runtime to the complex drag-and-drop visual interface of Twilio Studio. In this role, you'll play a pivotal part of defining Twilio's product strategy for Serverless computing.


We are seeking a Principal Product Manager with a passion for building world class developer experiences. One with a need to understand and build empathy with Twilio’s extensive base of developers, customers and diverse personas as they build, debug and operate their Twilio applications. You are driven by building phenomenal products that make other people successful and have a love for computer programming.

Twilio is looking for an ideal candidate with the following:

  • A passion for empowering developers to build better and faster than they think possible. 
  • Ability to craft a long range vision that will meet the needs of customers in the years to come.
  • Proven experience motivating a team to rally behind a long range vision.
  • Experience working across all phases of the SDLC and understanding both the excitement and challenges that developers face at each phase.
  • Track record of finding and engaging with customers to understand their needs and priorities. Also turning customers into champions.
  • Proven experience working cross-functionally and leading through influence, not necessarily through authority.
  • Excellent written communication skills for a variety of audiences (both internal and external) with a wide range of skill levels and technical backgrounds.
  • Experience executing in a fast moving environment with a heavy dose of ambiguity.
  • A belief in the power of platforms. You are motivated by making other people successful.
  • Experience working on, using and knowledge of a variety of developer tools is a plus.
  • 6+ years of relevant experience leading and executing against complex developer challenges. 


  • Be responsible for defining and executing on Twilio’s Serverless vision and products.
  • Perform primary and secondary user research to understand how to prioritize work and balance growth and revenue.
  • Understand the requirements of our various product teams and _their_ customers, ensuring our Serverless platform supports their needs.
  • Work closely with a team of engineers, designers and data analysts to deliver world class Serverless experiences.
  • Keep your finger on the pulse of the software development industry and the evolving needs of our increasingly diverse customer base, feed these requirements back into the platform and product teams to guide our roadmaps.


Ten years ago, Twilio defined the modern cloud developer experience with our easy to use REST APIs anrience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.d fantastic documentation. And as technology continues to change, we too continue to evolve our platform to empower the next generation of the world’s developers. Our customers range from students at their first-ever hackathon to two women in a garage working on the next billion dollar startup to development teams at the largest global enterprises. Our mission is to empower each and every developer on Twilio to be successful learning, building, debugging, and scaling their Twilio applications. With millions of developers on the platform, you will have the opportunity to have an impact on a massive scale!

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience. 

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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