Manager, Trust and Safety (Policy) Worldwide

Company: Wikimedia Foundation

Manager, Trust and Safety (Policy)


The Wikimedia Foundation is looking for a Manager, Trust and Safety (Policy) to join our team, reporting to the Global Head of Trust & Safety. The Manager, Trust and Safety (Policy) holds responsibility for overseeing the Policy staff in the Legal Trust and Safety department. On an ongoing basis, the manager will identify areas of challenge in community resilience and sustainability and work to identify and implement policy and program solutions through collaboration with their policy team, communities, and appropriate staff. In current focus, the Trust and Safety Policy Manager will develop the team of trust and safety policy professionals in the Foundation, support the team’s implementation of the Wikimedia movement’s Universal Code of Conduct across the ecosystem, and help guide the adaptation of the Foundation’s platforms trust and safety policies to changing regulatory environments.

Policy experts under the manager’s supervision lead the Universal Code of Conduct project, work on policy issues affecting governance of the platform, and are tasked with supporting several key community functionary groups charged with community resilience-relevant subjects such as volunteer peer support groups. Policy staff collaborate with the Trust and Safety Operations team, led by the Senior Manager, Legal Trust Safety Operations, to maintain and staff the system in place to deal with threats of suicide and violence on Foundation projects and, as needed and available, assist that group in evaluating reactive or incident-based reports of harassment, safe spaces violations or similar concerns.

You are responsible for:

  • Managing the Wikimedia Foundation’s Trust & Safety Policy team, including advocating for the team’s development and its needs. Skillfully mentoring staff to improve their skills.
  • Ensuring departmental excellence through close collaboration with the Global Head of Trust and Safety, the Vice President of Community Resilience and Sustainability, the General Counsel, and other departmental team leaders in planning and resourcing departmental and cross-departmental initiatives impacting Trust and Safety Policy.
  • Coordinating cross-departmentally to realize opportunities and enhance organizational impact.
  • Participating as a member of the Trust and Safety management team in planning and resourcing portfolio-wide objectives.
  • Remaining aware of and sensitive to community resilience and sustainability; working to identify challenges and opportunities as well as implement solutions through collaboration with communities and appropriate staff.
  • Partnering with the Senior Trust and Safety Operations Manager to maintain and staff the systems surrounding threats of violence to self and others on Wikimedia Foundation projects, including liaising with law enforcement officials as necessary in investigating and resolving incidents
  • Communicating with key stakeholders in a precise, detailed or high-level communication style, depending on the needs of the organization and communities.
  • Performing other duties as required.

Skills and Experience:

  • Demonstrated experience managing teams and desire to help others learn and grow.
  • Proven experience effectively managing cross-departmental initiatives and multiple content or platform policy projects in a rapidly changing environment
  • Strong verbal and written communication skills in English, including the ability to synthesize complex topics and create compelling narratives for various audiences
  • Proven experience using both social and technical approaches to support the enhancement of online community interactions and dynamics

Qualities that are important to us:

  • Resilience in dealing with difficult subject matters
  • Flexibility in working hours to respond to unanticipated situations, with a willingness to work nights, weekends, or holidays when necessary and a regular ability to meet within UTC-8 business hours
  • A compassionate human-driven approach
  • Detail-oriented; the ability to coordinate multiple moving parts in high stakes complex problem-solving environments

Additionally, we would love you to have:

  • Experience with free knowledge/open source communities
  • Intellectually curious; a level of openness to collaboration and new ideas
  • Experience working with diverse communities 
  • Command of additional languages, especially Hindi, Arabic, Farsi, Russian or Spanish, is seen as a plus.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at or (415) 839-6885.

U.S. Benefits & Perks*

  • Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
  • The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
  • The 401(k) retirement plan offers matched contributions at 4% of annual salary
  • Flexible and generous time off - vacation, sick and volunteer days, plus 22 paid holidays - including the last week of the year.
  • Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
  • For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
  • Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
  • Telecommuting and flexible work schedules available
  • Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
  • Paid travel to Wikimedia Foundation events all around the world!
  • Equipment including a laptop, monitor, plus a one-time stipend to cover any additional needs to make sure you have the best work experience
  • Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.

More information

Wikimedia Foundation
Wikimedia 2030
Wikimedia Medium Term Plan
Our Commitment to Equity
This is Wikimedia Foundation 
Facts Matter
Our Projects
Our Tech Stack

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