Lead Product Designer, Storage - Segment Core United States

Company: Twilio

Because you belong at Twilio.

The Who, What, Why and Where

At Segment, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. Unfortunately, most product managers, analysts, and marketers spend too much time searching for the data they need, while engineers are stuck integrating the tools they want to use. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch. That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to power the entire customer data ecosystem, and to do that, we need the best people to take the market. 
In this role, you’ll work on our Storage pillar, which helps businesses unlock customer insights and make better decisions faster and cheaper by creating a suite of industry leading data storage and compute services inside the Segment customer data platform.
We are hiring a Lead Product Designer to be a player and a coach in this space: driving the vision, strategy, and execution of the future of Segment while managing 1-2 direct reports. In this role, you will collaborate with product managers, engineers, and designers to define the customer experience of collecting, unifying, and sending data to 300+ integrations. You will also be on the frontline of designing the developer experience of building out those Integrations. 
  • An interest in growing into management, or some experience managing
  • Experience driving end-to-end product design that is relentlessly customer focused
  • 5+ years of experience — ideally working in technical, B2B, data infrastructure, or similar product spaces (or interest in doing so)
  • Experience working cross-functionally with product managers, engineers, and other designers to develop product strategy
  • An ability to define projects and measures of success, test your assumptions and outcomes, and continuously incorporate feedback
  • A deep desire to constantly improve, up-level your quality of work, and collaborate with a fun team along the way
  • Bonus: Industry expertise in developer tooling, technical platform, or integrations marketplace
  • Bonus: Experience driving end-to-end platform design and designing for both technical and non-technical users
  • Partner closely with cross-functional leads to create and execute on the end-to-end Integrations product strategy. More on how we do that here!
  • Manage 1-2 designers in your product area and help coach and grow them towards their career goals 
  • Work across the Integrations teams to design and develop cohesive and delightful customer and developer experiences
  • Partner with research to deeply understand user needs for your product area, and anchor your team in those insights 
  • Leverage our design system to solve customer problems creatively — maybe even contribute to said design system, Evergreen, along the way!
  • Facilitate and drive co-creation workshops with stakeholders in order to propose the most viable solutions for a given problem

Okay, last thing. A little bit about our design team…

We are a small but mighty group of about ten. Some of us are super into watching a really good movie, and can definitely give you great recommendations there, while others are really into Netflix reality shows. And some of us have been pretty productive in indoors during last year by taking up illustration, or you know, raising our kids. And don’t worry — we’ve brought on quite a few people remotely now, so we’re getting the hang of it.
But mostly, we’re a group of people who genuinely enjoy each other’s company and the ability to work on some really cool, complex problems together. You’ll find us hanging out in the same Figma file during a design brainstorm, or trying not to get killed during a team game of Among Us. If a deeply kind, fun, collaborative team sounds like fun to you, well… we encourage you to apply! We’d love to have you.
As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept differences we celebrate you being who you are for the benefit of our employees, our products, and our community.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 




Denver/Boulder Metro:

Tier 4 base salary range: $120,832 - $151,040


Rest of Colorado:

Tier 5 base salary range: $105,728 - $132,160


Non Sales: Additionally, this role is eligible to participate in Twilio's equity plan.


An overview of Twilio’s benefits offered is listed below:


Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:


Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks


Important COVID-19 Guidance (For candidates applying to roles in the United States):

To comply with Executive Order 14042, all Twilio employees working in the U.S. are required to submit proof of vaccination for COVID-19 unless they qualify for a medical or religious accommodation / exemption. Employees onboarded after January 4, 2022 must submit proof of vaccination or receive approval for an exemption prior to their Twilio start date.   

Vacancy page : https://boards.greenhouse.io/twilio/jobs/3367867