Intranet Manager United States

Company: Twilio

Because you belong at Twilio

The Who, What, Why and Where

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Twilio is looking for an experienced and self-motivated Intranet Manager to own day-to-day management and planning for Switchboard, Twilio’s new employee intranet. This person will have a passion for working across teams, stakeholder management, and project managing an editorial calendar full of amazing content employees love. The intranet manager role reports into the director of internal communications and sits on the Corporate Communications team. This can be a 100% remote role with the opportunity to work out of any Twilio office in the U.S. (after reopening due to COVID-19) 

Who?

The ideal candidate will be someone who:

  • Has 4-5 years experience managing employee Intranets, especially with stakeholder management; editorial calendars and managing writers; and back-end content management. This experience is a must. 
  • Understands the big picture and can align a company intranet to the org’s mission, priorities, and culture. 
  • Has experience managing intranet vendors; knowledge of Unily a huge plus
  • Has strong project management skills. is organized, keeps everyone on schedule, and can plan well in advance to keep the intranet fresh and adapt it to a fast-scaling, global company 
  • Loves to collaborate with a diverse, cross-functional team and work toward common goals. Always a fantastic ambassador for the internal communications team. 
  • Has very strong written and communication skills 
  • Enjoys working in a technical, fast-paced, hyper-growth environment and an ability to work independently under time constraints to meet deadlines

Responsibilities

  • Project manage intranet editorial calendar: Plan and manage a continuous drumbeat of content that ranges from the necessary and strategic to fun and culture-building.
  • Train and coach content creators and site administrators: Work with contributors (i.e. department representatives, our HR partners, IT, etc) across the organization to help them build their presence on Switchboard and ensure their content is up to date and aligned with the overall intranet strategy.
  • Maintain the intranet’s visual design and own all aspects of the homepage
  • Hold the keys to the intranet’s core administration on the Unily platform
  • Monitor and act on analytics: Use embedded analytics to understand what content is working, what needs to be evolved, and what is in demand but does not exist.
  • Actively seek feedback from both users and key stakeholders: You’ll run focus groups and surveys with users and work closely with key stakeholders (especially leadership, HR, IT) to ensure their voices are represented.
  • Manage a team of contractors: 2-3 writers, one designer, and one backend content manager.
  • Allocate and manage budgets related to the intranet
  • Champion the intranet cause and keep it focused: As the intranet manager, you are the intranet’s primary ambassador and will continuously focus the organization on the intranet’s purpose: to connect and align the business!
  • Eventually chair an intranet governance committee: You will establish and coordinate activities across the intranet governance committee, a cross-functional group across HR, IT, and other departments to review how the intranet is meeting objectives and how it should evolve. 

What?

  • Be an Owner - Proactively identify and solve challenges with the intranet.
  • Draw the Owl-Define and build key processes and procedures for the intranet.
  • Empower Others- Ability to work across teams in partnership in order to build and maintain stakeholder content.
  • Ruthlessly Prioritize- Manage competing priorities and deadlines
  • Be Bold- Conceptualize bold, innovative content to engage and inform Twilio employees.
  • Be Inclusive- Provide leadership to our team of writers, designers and content managers. Encourage diverse perspectives, and seek out unique points of view.

Why?

As Twilio has grown to 4,000+ employees across 25 offices, we need to scale our employee communications to support our incredible business growth! Twilio needs more communications channels to keep employees aligned to the business, updated on company news, inspired by our mission, and connected to the Twilio Magic - our unique set of values. You’ll get to play a part in shaping how we communicate with our Twilions to help spread the Twilio Magic and drive employee engagement. 

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.

Where?

We employ diverse talent from all over the world and we believe great work can be done anywhere. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado.

Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well. 

Salary:

Denver/Boulder Metro:

Base salary range: $74,944 - $93, 680

Rest of Colorado:

Base salary range: $65, 576- $81, 970

Additionally, this role is eligible to participate in Twilio's equity plan.

An overview of Twilio’s benefits offered is listed below:

Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars.  At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:

Healthcare Insurance and Leave

  • Prescription Drug
  • Dental
  • Vision 
  • Flexible Spending and Health Savings Accounts
  • Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one

Financial Benefits

  • Short and Long Term Disability Insurance
  • Life and Accidental Death & Dismemberment Insurance
  • 401(k) Retirement Savings Plan with a match

Reimbursement Programs & Stipends

  • $65 per month work-from-home stipend
  • Up to $50 per month for wellness expenses and activities
  • Up to $30 per month to use towards books/eBooks

 

Vacancy page : https://boards.greenhouse.io/twilio/jobs/2705641