Implementation Consultant Client Services Remote, United States
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com.
Implementation Consultants (ICs) help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value.
The ICs work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.
Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.
Adhere to or educate on best practices for implementing Medidata’s software
Author, adapt, or agree on specifications based upon client requirements. This can include functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.
Support less experienced team members with client engagements, being accountable for quality of delivery.
Support developers and other cross functional departments during configuration or implementation of specifications.
Support cross functional departments with issue resolution.
Delivery of in-person/remote client workshops.
Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
Communicate status reports to stakeholders on both client and internal projects.
Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
Support third party vendors with integration and/or data transfer efforts.
Own multiple customer-facing projects or engagements.
Significant knowledge and experience in one product or solution, or, relevant experience in a group of products/solutions.
Mentor/Train AICs or new employees.
Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
Strong understanding of those associated specifications, and ability to translate them into clinical systems solutions
Ability to work with technical R&D staff and translate new software features into real world examples
Knowledge of computer usage in a web-based environment
Ability to absorb and apply new information quickly
Ability to think logically to solve complex problems
Solid analytical and technical skills with regard to software applications
Strong collaboration and team-building skills
Excellent verbal and written communication skills
Strong organizational and time management skills
Self-motivated, able to assume responsibility and work autonomously in a professional manner
Experience of working to Standard Operating Procedures
Adaptable to changing business needs and/or product landscapes
Willing to travel to office locations and customer engagements
Your Education & Experience:
Minimum 4-year university/college degree or equivalent (analytic discipline a plus)
Experience working with clinical trials, or equivalent combination of education and experience required.
Prior services delivery experience required
Experience supporting project teams and meeting project timelines
Prior data management or clinical trial software consulting experience preferred.
The minimum years of experience you require overall
Note: The requirements should reflect your minimum requirements for the role in general
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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