Implementation Consultant, DCT Services Corporate Remote, United States
Medidata: Power Smarter Treatments and Healthier People
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
The Advisory and Enablement Services Implementation Consultant helps Medidata's customers learn and adopt Medidata technologies for Patient Cloud implementations in accordance with Medidata and customer standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. Advisory and Enablement ICs support Project Consultants to partner with our clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value while ensuring viable readiness before, during, and after deployment of Medidata technologies and services.
Advisory and Enablement ICs work with Project Consultants and other functional departments during the implementation phase of assigned enablement programs on Medidata’s Patient Cloud Applications for clinical studies, in addition to helping in the training, education, and mentoring of colleagues who are new to working with clinical trials. The Advisory and Enablement IC will be the primary resource for creating training materials with a focus on build technology and best practices, and will support the Project Consultants in designing material to educate internal and external customers on process and workflow related activities required to successfully build out Patient Cloud Studies using Medidata's technology.
Partner with Project Consultants and Solutions Consulting to execute Design Phase activities to tailor enablement programs for assigned enablement customers.
Provide guidance, advice, knowledge and best practices to support enablement customers in driving implementation and adoption of Medidata’s Patient Cloud Applications
Assist enablement customers during implementation
Establish “Trusted Advisor” relationship through effective consultation
Work with Project Consultants to design training and enablement activities as part of operational readiness to use Patient Cloud Technologies and deliver associated services
Work with Project Consultants and Customers to determine consumable, modular approach to enablement on Medidata Patient Cloud technologies and services
Ensure that clinical services functions are aligned and highlight risks in meeting project management timelines and deliverables
Provide support for implementation projects as assigned
Support ongoing development of Patient Cloud Services enablement for Medidata customers
Provide feedback from customers to Patient Cloud Product and Services on desired features and functionality that continuously improve service to our customers
Contribute to SOP and SWI Development for Patient Cloud Services
Support Project Consultants with new release overviews, knowledge transfer, and risk assessments in providing operational input and support to the implementation of new releases
Attend key operational meetings in support of Medidata Patient Cloud applications
Work closely with the relevant Sales team members to support further adoption of products
Advisory and Enablement ICs are responsible for maintaining a high-level of expertise for their assigned Medidata Patient Cloud Products. They are expected to participate in the following key internal Medidata activities:
Maintain individual product and industry expertise by attending regular Product training and external industry training, e.g. conferences.
Represent Professional Services team in Product Adoption and Optimization (PAO) workstreams and initiatives; sharing knowledge back to the full Professional Services team
Input to the training of wider Professional Services team to enhance product and industry knowledge across team
Collate and maintain list of defect and enhancements that require addressing by Medidata Product teams, providing operational insight
Provide operational input to Medidata’s implementation process, best practices and collateral roadmaps ensuring that Professional Services Patient Cloud team is represented
Work with Medidata Academy on the development of training plans and collateral
Proven experience working with clinical trials in Technology/Services ability to deliver training to clinical and technical resources internally and externally
Proven ability to learn new technologies and associated features quickly and translate that into standardized artifacts for training and execution control
Knowledge of clinical trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis
Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
Ability to work with technical R&D staff and translate new software features into real world examples
Ability to think logically to solve complex problems
Excellent verbal and written communication skills, organization and time management skills
Solid analytical and technical skills tied to SaaS applications
Experience supporting project teams and meeting project timelines
Strong collaboration and team-building skills
Self-motivating, able to assume responsibility and work autonomously in a professional manner
Ability to identify processes that are inefficient or counterproductive and support to establish/deploy new processes to improve efficiency
Proven ability to successfully work independently on new projects and initiatives while also being able to collaborate with others when needed to achieve goals
Seen to take initiative and demonstrate responsibility
Demonstrated practical knowledge of clinical trial software technology
Strong interpersonal, organizational, communication (public speaking and teaching), presentation and writing skills
Ability to overcome obstacles, troubleshoot and reach resolutions
Collaborate well with other functions/departments
Willingness for up to 30% national/international travel time
Your Education & Experience:
Degree required or equivalent experience (preferred is BA, Science, Maths or Technical discipline)
1+ Years’ experience using SaaS platforms to deliver customized patient-centric solutions (ex eCOA, eConsent, Sensors)
1-3 Years’ experience working with technology in clinical research
Medidata employees: At a minimum Implementation Consultant
Experience supporting project teams (both internal and customer) and meeting project timelines
Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Vacancy page : https://jobs.jobvite.com/medidata-solutions/job/oh5Fjfw4